Customer Service Apprentice

CARPET STYLE INTERIORS LTD

Belper, NOTTS

Closes in 17 days (Monday 18 August 2025 at 11:59pm)

Posted on 30 July 2025

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Summary

A Nottingham-based domestic and commercial flooring company which operates across the East Midlands is expanding and is looking for an apprentice customer service advisor. This is a brilliant opportunity to learn all the aspects of customer service and sales and to become a valued member of the team.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Between 9am - 5.30pm, 5 days per week including an alternate Saturday.

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Working in a small, friendly team
  • Dealing with customers face to face and over the phone
  • Welcoming customers on the front desk
  • Managing social media and marketing 
  • Maintaining customers information on the in-house CRM

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • 4A, Meadow Vale, Duffield, Belper, DE56 4DG
  • 1 GREAT NORTHERN WAY, VICTORIA ROAD, NETHERFIELD, NOTTS, NG4 2HD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEBS TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

During your apprenticeship programme you will receive training both off and on the job. You will be required to attend WEBS Training as and when required, the rest of the time you will be within the workplace. You will learn the underpinning knowledge that runs alongside your training. You will use a wide range of skills whilst you complete your training.

WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.

Training will be provided in all areas of Customer Service Level 2 to ensure you are capable of providing support and guidance to the team and director with a view to progress into a team leading role.

If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualification you will be exempt from undertaking Functional Skills alongside the course, however English and maths support will be provided for all apprentices throughout the length of their programme.

Requirements

Desirable qualifications

GCSE in:

  • English (grade C/4)
  • Math (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Initiative
  • Patience

About this employer

Carpet Style and Meadow Vale Carpets are a leading supplier of every stage in the carpet service, representing a brand that has seen more than 40 years of experience throughout the East Midlands and Midland areas. Carpet Style has been the first choice for the commercial sector in a industry that has been ever-changing in recent years to meet the demands of the changing technological market. We continue to have a loyal client base and as a result allows us to operate effectively amongst a number of different sectors including education, warehousing, new builds, libraries, leisure and gaming, healthcare and residential.

Company benefits

Free Parking.

After this apprenticeship

Progress on to a Level 3 qualification and within the business.

Ask a question

The contact for this apprenticeship is:

WEBS TRAINING LIMITED

The reference code for this apprenticeship is VAC1000334535.

Apply now

Closes in 17 days (Monday 18 August 2025 at 11:59pm)

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