Field Engineer IT Support Apprentice

ZAPPIE COMMUNICATIONS LTD

SOUTHAMPTON (SO15 2BE)

Closes on Tuesday 30 September 2025

Posted on 30 July 2025

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Summary

Zappie Communications are looking for a motivated and curious individual to join the team as a Telecoms Engineer Apprentice. This is an exciting opportunity to kick-start your career in a fast-paced, ever-evolving industry. You’ll work alongside experienced engineers to learn how to install, maintain, and repair telecoms systems.

Wage

£17,667 a year

Check minimum wage rates (opens in new tab)

Performance bonuses and Profit Sharing scheme.

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 08:00 - 17:00 (45 mins paid lunch break)

45 hours a week

Start date

Monday 6 October 2025

Duration

1 year 10 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Field Engineer will be responsible for the following duties:

  • Assisting in the installation, configuration, and maintenance of telecoms equipment (e.g., broadband, fibre, VoIP, and mobile systems)
  • Supporting fault diagnosis and repair on customer sites or remotely
  • Learning how to test and commission telecoms services to ensure quality and connectivity
  • Working outdoors and indoors in both residential and commercial environments
  • Following safety procedures and adhering to industry regulations
  • Using tools, testing equipment, and software to carry out technical tasks
  • Keeping accurate records and reports of completed work
  • Supporting senior engineers and learning from their expertise
  • Attending off-the-job training sessions with our apprenticeship training provider

Where you'll work

GROSVENOR HOUSE
2 GROSVENOR SQUARE
SOUTHAMPTON
SO15 2BE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PETA LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Level 3 IT Support Technician Apprenticeship Standard
  • You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham
  • You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Team working
  • A keen interest in telecoms
  • Interest in technology
  • Interest in engineering
  • Good problem solving skills
  • Hands-on practical approach
  • Able to follow instructions

Other requirements

A full UK driving licence is required for the role as you will be required to visit clients offsite. Applicants need to be aged 21+ for insurance purposes.

About this employer

Founded in November 2022, Zappie is the fastest-growing telecommunications company in the UK. We provide businesses with everything they need for reliable and efficient communication. Behind every call, every message, and every connection, there’s a dedicated team of individuals who are the heartbeat of Zappie. Our team is a mix of industry veterans, tech whizzes, and customer service superstars. Together, we’re building something special. At Zappie, we know that it’s the people who make the difference. It’s about more than just lightning-fast internet or crystal-clear calls. Real people are at the heart of everything we do.

https://zappie.io/ (opens in new tab)

Company benefits

Corporate Social Responsibility programs. Company incentives including trips abroad. Excellent career progression opportunities. Starbucks card & Love2Shop vouchers. Refer-a-friend scheme. Discounted broadband.

After this apprenticeship

  • After the successful completion of the apprenticeship there will be an opportunity for the apprentice to stay in a permanent position as a field engineer

Ask a question

The contact for this apprenticeship is:

PETA LIMITED

The reference code for this apprenticeship is VAC1000334530.

Apply now

Closes on Tuesday 30 September 2025

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