Travel Sales Consultant Apprenticeship

SKILLS MOTOR COACHES LIMITED

Derby, Nottingham

Closes in 29 days (Saturday 30 August 2025)

Posted on 30 July 2025

Print

Contents

Summary

Skills Coaches is seeking an apprentice who is dedicated and has a real interest in Administration to join their wonderful team. The successful candidate will enrol onto a Level 2 Customer Service Practitioner apprenticeship. This is a great opportunity to build a career with a growing company who value their staff and their development.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9.00am to 5.00pm

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist customers in booking our UK and European coach holidays
    and day trips
  • Deliver excellent customer service both in person and over the
    phone
  • Use internal booking systems to manage customer reservations
  • Gain in-depth knowledge of our travel products and services to
    confidently advise customers
  • Handle payments and assist with cash handling
  • Maintain accurate customer records
  • Liaise with suppliers and support product delivery
  • Keep point-of-sale materials and promotions up to date
  • Support the day-to-day operations of the holidays department
  • Follow all company policies and procedure

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • Skills Holidays Derby City Centre, St Peters St Derby DE 1 2 NR, Derby, DE1 2NR
  • Skills Holidays, 3 3a Mansfield Road, Nottingham, NG1 3FB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

APPRENTICE TEAM LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-4 (A-C))
  • Maths (grade 9-4 (A-C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Founded in 1919, the Skills Group is proud to be a family-run business in the heart of Nottinghamshire, providing a range of award-winning coach holidays and specialised private hire with over 105 years of experience.

After this apprenticeship

  • Possible progression onto further employment within the business and onto higher apprenticeships

Ask a question

The contact for this apprenticeship is:

APPRENTICE TEAM LTD

Dylan Marshall

Dylan.Marshall@apprenticeteam.co.uk

01246278931

The reference code for this apprenticeship is VAC1000334529.

Apply now

Closes in 29 days (Saturday 30 August 2025)

Sign in with your GOV.UK One Login to apply.

After signing in, you’ll apply for this apprenticeship on the company's website.