IT Support Apprentice

SIMPSON (YORK) LIMITED

North Yorkshire (YO19 5SN)

Closes in 11 days (Tuesday 12 August 2025 at 11:59pm)

Posted on 30 July 2025

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Summary

As IT Support Apprentice you'll provide first-line support, maintain IT systems, assist with hardware and software setups. Using a wide range of technologies, including Microsoft 365, device management, and cybersecurity tools, while developing essential skills and knowledge to build a successful career in IT.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Working hours are 08.30 to 17.30 Monday to Thursday, 08.30 to 16.00 Friday. With 1 hours break at lunch.

38 hours 30 minutes a week

Start date

Tuesday 26 August 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Respond promptly to incoming support requests and aim to resolve issues efficiently
  • Carry out daily system checks and report any anomalies to senior staff
  • Prepare and configure IT equipment for new employees or hot desk arrangements
  • Update asset records to reflect movements, disposals, or new acquisitions
  • Maintain a tidy and organised IT workspace, including storage areas and hardware cupboards
  • Provide basic guidance to users on commonly used IT systems and tools
  • Assist with troubleshooting and maintenance of printers and other peripherals
  • Keep documentation up to date for standard support procedures and user guides
  • Enrol new devices into Intune and ensure they meet compliance requirements
  • Monitor alerts from CrowdStrike and escalate any suspicious activity
  • Review and manage quarantined emails and spam reports in the email security platform
  • Contribute to the upkeep of the IT knowledge base by documenting new solutions and updating existing articles
  • Attend team meetings and contribute to knowledge sharing and continuous improvement
  • Shadow experienced IT staff to gain exposure to more advanced technical tasks

Where you'll work

10 Hassacarr Close
Chessingham Park Dunnington
York
North Yorkshire
YO19 5SN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LUMINATE EDUCATION GROUP

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

You will be based for 4 days per week in our Head Office, with opportunities also to visit our projects across the UK on site to offer local support to the teams.

Simpson Head Office

10 Hassacarr Close

Dunnington 

York

Your training will be on a day release basis, you will be given the appropriate time to attend college. We will cover your travel expenses to attend college.

Luminated Education Group

Park Lane College 

Leeds

 

Requirements

Essential qualifications

GCSE in:

  • English (grade A-C /5/9)
  • Maths (grade A-C /5/9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Must be willing to hold a Disclosure and Barring Service (DBS) check. A full UK driving licence.

About this employer

Simpson are a York based construction contractor. With our Head Office in Dunnington, we have projects all over the UK, working for many well known blue chip clients. We are Investors In People accredited, and pride ourselves on the development opportunities we give our employees. We are a welcoming friendly and supportive team

http://www.simpsonyork.co.uk (opens in new tab)

After this apprenticeship

This apprenticeship is a great start to a career in IT.

The successful candidate will be given all the support and mentoring appropriate to make them a success and valued member of our team.

On completion we would expect them to be operating at a second line support level.

Member of our current IT team are being supported and sponsored in taking a master's level qualification.  

We encourage all of our employees to work to achieve their full potential.

Ask a question

The contact for this apprenticeship is:

SIMPSON (YORK) LIMITED

Amanda J Davidson

amanda.davidson@simpsonyork.co.uk

07725731230

The reference code for this apprenticeship is VAC1000334502.

Apply now

Closes in 11 days (Tuesday 12 August 2025 at 11:59pm)

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