IT SUPPORT APPRENTICE
CAMMELL LAIRD SHIPREPAIRERS & SHIPBUILDERS LIMITED
Wirral (CH41 9BP)
Closes in 15 days (Friday 15 August 2025 at 11:59pm)
Posted on 29 July 2025
Contents
Summary
An ICT apprentice is responsible for supporting the ICT technician role. They learn from experience and are educated by supervising roles within the IT estate.
- Wage
-
£15,887.04 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Thursday, 08:30 - 16:30
and Friday, 08:30 - 14:30
38 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
An ICT apprentice is responsible for supporting the ICT technician role. They learn from experience and are educated by supervising roles within the IT estate.
Key responsibilities:
- To support service users and IT systems
- Follow Health, Safety, Environment and Quality Controls and legislation to protect themselves, others and business assets
- Adhere to IT policies and security framework
- To promote and follow the business’ core behaviours, vision and mission statement
- Will comply with any reasonable request made by management to meet the demands of the business
Required skills:
- Able to visualise, articulate and solve complex problems
- Conducts the lifecycle management for assets including hardware, software, intellectual property, licences, warranties etc.
- Passion for technology and computers
- Basic IT knowledge
- Needs to be able to work at heights
Where you'll work
Cammell Laird Shipyard
Campbeltown Road
Birkenhead
Wirral
CH41 9BP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
- Your training will include gaining a Level 3 IT qualification
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C and above)
- Math (grade 4/C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Non judgemental
- Patience
About this employer
Known across the globe, the company was founded by Scottish entrepreneurs William Laird and his son John and has been operating since 1828s. Since its inception, Cammell Laird has built more than 1,350 ships including many famous and innovative vessels. Cammell Laird has been at the forefront of UK shipbuilding and ship repair for more than 120 years. As such, it has played a pivotal role in supporting the Wirral community, sustaining vital jobs and creating a lifeline for the Wirral economy.
After this apprenticeship
- Potential full time position for the right candidate after completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
The reference code for this apprenticeship is VAC1000334474.
Apply now
Closes in 15 days (Friday 15 August 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.