E-Commerce Sales & Marketing Apprentice

R A DALTON LTD

Bishop Auckland (DL15 8RA)

Closes in 12 days (Tuesday 12 August 2025 at 11:59pm)

Posted on 29 July 2025

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Summary

As part of the Sales and Marketing team at R A Dalton Ltd, you will support administrative tasks, manage customer enquiries, and liaise with internal and external stakeholders. You’ll also assist in analysing e-commerce sales, identifying trends, and exploring new opportunities.

• Wage:

  £14,918.80 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  Apprentice minimum wage £7.55 per hour

• Training course: Business administrator (level 3)
• Hours: 37.5 hours per week, ½ hour daily unpaid lunch break. Working Monday to Friday, working hours TBC

  37 hours 30 minutes a week

• Start date:

  Monday 25 August 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Manage customer inquiries, specify products appropriate for applications and provide accurate information about products, pricing, and delivery
• Processing invoices and reconciling with bank account transactions
• Monitoring inventory, purchasing stock and processing direct order purchases
• Analyse e-commerce sales data to identify trends, opportunities, and areas for improvement
• Maintain and update product listings on the online store to ensure accuracy and appeal
• Coordinate with logistics to ensure smooth order processing and delivery
• Build and maintain relationships with key customers, offering personalised solutions to meet their needs

Where you'll work

RA Dalton Limited
Unit 10c Beechburn Industrial Estate Crook
Bishop Auckland
DL15 8RA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERWENTSIDE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

All training will be fully delivered in the workplace.

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Math (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative
• Patience

About this employer

RA Dalton are a thriving family business and undertake projects throughout the whole of the UK combining experience and expertise in the installation and maintenance of Klargester sewage treatment systems. We supply, install and maintain. We work alongside engineers, architects, local councils, the Environment Agency and government bodies to achieve the most appropriate, efficient and cost-effective system for your requirements. We also liaise directly with appropriate government bodies, from obtaining consent to discharge licences to complying with local authority building regulations. Innovative techniques and first class equipment, coupled together with the experience and know-how of its team, ensures that RA Dalton remains a leader in the installation of Klargester sewage treatment systems in the UK.

https://www.radalton.co.uk/ (opens in new tab)

Company benefits

RA Dalton Ltd is an equal opportunity employer. We encourage candidates from all backgrounds to apply.

After this apprenticeship

Benefits after the initial probationary period:

• Private healthcare scheme
• Optional enrolment into The Peoples Pension Scheme
• Workwear provided
• Initial training internally with an option for further is desired

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

Apprenticeship Recruitment Team

apprenticeships@derwentside.ac.uk

The reference code for this apprenticeship is VAC1000334434.

Apply now

Closes in 12 days (Tuesday 12 August 2025 at 11:59pm)

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