Business Administration Level 3 Apprentice
NATURAL CEMENT DISTRIBUTION LTD
BARNSLEY (S75 6FW)
Closes in 28 days (Saturday 30 August 2025 at 11:59pm)
Posted on 29 July 2025
Contents
Summary
Are you looking to kick-start your career in administration, sales & marketing? We’re offering an exciting opportunity for a motivated and enthusiastic individual to join our team as a Business Administration Level 3 Apprentice. This is a fantastic chance to gain hands-on experience while working towards a nationally recognised qualification.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Thursday 9am-5pm, Friday 9am-2pm.
37 hours a week
- Start date
-
Tuesday 2 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answer enquiries.
- Respond to customer questions via phone, email, live chat, or in person.
- Provide accurate information about products, services, or policies.
- Resolve issues.
- Handle customer complaints and find appropriate solutions.
- Escalate complex issues to supervisors or other departments when necessary.
- Process Orders and Transactions.
- Assist customers with placing, tracking, modifying, or cancelling orders.
- Process payments & refunds when required.
- Maintain Customer Records.
- Update customer accounts and keep accurate records of interactions.
- Ensure data entry is timely and error-free.
- Follow up on unresolved customer enquiries.
- Ensure customers are satisfied with resolutions and service.
- Provide Product or Service Support.
- Guide customers in using products or services.
- Troubleshoot basic technical or usage issues.
- Work with sales, technical & marketing teams.
- Communicate customer feedback to improve products or services.
- Meet Performance Goals.
- Keep up with product changes, promotions, and policy updates.
- Attend training sessions as needed.
- Maintain Professionalism.
- Interact with customers in a courteous, empathetic, and helpful manner.
- Represent the company positively in all communications.
- Assist the marketing team with social media posts, marketing & promotions ideas.
Where you'll work
10 FOUNTAIN PARADE
MAPPLEWELL
BARNSLEY
S75 6FW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BARNSLEY COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Business Administration Level 3 apprenticeship.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this employer
We manufacture and distribute products based on a Natural Cement based binder which has been in use for over 200 years. Natural Cement’s head office is based in Yorkshire, England. Our special products are used by all sections of the Railway, Civil Engineering, Water, Utilities and Construction industries throughout the UK & worldwide. The products have proven to be environmentally friendly, chemically resistant, easy to use, and time saving. They are especially useful in wet & cold environments. Fast setting with high early strength gain is a standard feature of all products.
http://www.naturalcement.co.uk (opens in new tab)
Company benefits
Free parking. Uniform provided.
After this apprenticeship
Possible progression opportunities.
Ask a question
The contact for this apprenticeship is:
NATURAL CEMENT DISTRIBUTION LTD
Vicki Richardson
VICKI@NATURALCEMENT.CO.UK
01226381133
The reference code for this apprenticeship is VAC1000334422.
Apply now
Closes in 28 days (Saturday 30 August 2025 at 11:59pm)
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