Reception Support Apprentice
DR A SINHA & DR SAJIK SALIM
WEST MIDLANDS (DY8 5PD)
Closes in 23 days (Friday 22 August 2025 at 11:59pm)
Posted on 29 July 2025
Contents
Summary
Receptionists at our practice are responsible for welcoming patients, managing appointment bookings, answering phone calls and handling general enquires. They act as a crucial link between patients and the clinical team, ensuring smooth communication and helping the practice run efficiently.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 09:00 - 17:00
37 hours 30 minutes a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Greeting patients warmly and professionally, both in person and over the phone
- Managing appointment bookings, cancellations, and rescheduling
- Handling patient enquiries and directing calls appropriately
- Maintaining accurate patient records and handling confidential information with discretion
- Supporting clinical staff with administrative tasks
- Managing repeat prescription requests and other administrative duties
- Contributing to a welcoming and efficient reception environment
Where you'll work
WORDSLEY GREEN HEALTH CENTRE
WORDSLEY
STOURBRIDGE
WEST MIDLANDS
DY8 5PD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DUDLEY COLLEGE OF TECHNOLOGY
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Business Administrator Apprenticeship Standard:
- In house training will be provided on an ongoing daily basis with the current finance team. You will not be required to attend Dudley College premises as the course is delivered in the workplace only
- An assessor will be allocated to you to progress/help you through you course
- Continual assessments, coupled with assignments/or exams depending on course of study
- Time spent training will be part of the agreed contracted hours of the working week
- At the end of your training, you will sit an exam and submit course work as part of your assessment, and you will receive a Level 3 qualification
- Where a business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment
- The Employer will provide training in e-commerce marketing, product management and customer service
More training information
Comprehensive training on the practice’s appointment booking system, patient record management software, telephone system and any required mandatory training also
Requirements
Desirable qualifications
GCSE in:
- English (grade D/3/Level 1 Functional Skills)
- Maths (grade D/3/Level 1 Functional Skills)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Patience
- Interpersonal skills
- Ability to multitask
- Discretion
- Approachable
Other requirements
Empathy and Patience: Many patients may be anxious or unwell, so showing understanding and kindness is key. Confidentiality: Handling sensitive patient information means you must be trustworthy and follow strict data protection rules. Busy Environment: The role can be fast-paced and demanding, especially during peak times, requiring good multitasking skills.
About this employer
We are a busy GP practice serving a patient population of approximately 9,600 individuals. Our dedicated team works hard to provide high-quality care and support to our community.
After this apprenticeship
- After completing the apprenticeship, you will have the skills and experience to progress into a full-time GP receptionist role, where you can continue to develop professionally and contribute to the smooth running of the practice
Ask a question
The contact for this apprenticeship is:
DUDLEY COLLEGE OF TECHNOLOGY
Julie Perks
Julie.Perks@dudleycol.ac.uk
01384 363314
The reference code for this apprenticeship is VAC1000334417.
Apply now
Closes in 23 days (Friday 22 August 2025 at 11:59pm)
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