Group IT Support Technician Apprentice
Southwater Event Group
Shropshire (TF3 4JH)
Closes in 20 days (Friday 22 August 2025 at 11:59pm)
Posted on 30 July 2025
Contents
Summary
To assist in providing front-end IT support to all colleagues across the Southwater Event Group properties and provide support in setting up IT requirements for TIC client events, ensuring the highest level of customer service is provided at all times.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday with some flexibility to work additional hours on occasional weekends and evenings to support the business.
37 hours 30 minutes a week
- Start date
-
Monday 25 August 2025
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To monitor the IT helpdesk on a daily basis, ensuring all tickets raised are prioritised and dealt with in a timely manner.
- Respond to and resolve first line issues relating to hardware, software and user access.
- To undertake daily, weekly and monthly maintenance checks on all Group IT equipment including PCs, printers, copiers and desk phones.
- To be the first response to any Wi-Fi requests.
- Gain knowledge of in-house applications, providing support and escalating issues when necessary
- Assist with the installation, configuration and relocation of computers, monitors and peripherals.
- Work with third-party IT providers and software vendors to coordinate issue resolution.
- Contribute to the creation and maintenance of clear, up-to-date support guides and technical documentation.
- To work alongside the Group Technology Manager in the administration of the digital display platform at TIC.
- To assist in maintaining the upkeep of the Groups' VoIP Telephone and Mobile Phone systems, which includes name changes, call set-up group lists, pickup groups and the roll-out of new equipment.
- To review and maintain the Group IT asset register as instructed, ensuring all current and new equipment is appropriately logged.
- To work with the Group Technology Manager in producing a mapped network plan for each of the hotels to assist in resolving IT issues quickly and efficiently.
- To comply with and act in accordance with all Company fire regulations and to adhere to the Company’s fire policy.
- To act in accordance with all Health and Safety and hygiene regulations and to adhere to the Company’s health and safety policy.
- To attend all training and ensure all online compliance training is undertaken on time.
Where you'll work
St Quentin Gate
Telford
Shropshire
TF3 4JH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TELFORD COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- One day a week at Telford College.
- Assigned mentor within the workplace.
- Assessor visits from Telford College.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
- Microsoft Office
- Enthusiastic
Other requirements
Aged 18 or over due to the lone-working policy. Willingness to work outside set hours of work on occasion. Driving license and access to a car highly desirable in order to respond quickly to problems across site.
About this employer
The Southwater Event Group is comprised of stand-out venues, an on-site production company and accompanying hotels.
https://southwatereventgroup.com/ (opens in new tab)
Company benefits
Free leisure club/gym membership*. Reduced rates at thousands of hotels worldwide*. Free on-site parking. Free & confidential 24/7 employee support helpline. Retail discount benefit platform. *subject to a qualifying period.
After this apprenticeship
- Potential permanent role within the organisation.
Ask a question
The contact for this apprenticeship is:
TELFORD COLLEGE
Amy Walker
amy.walker@telfordcollege.ac.uk
01952642452
The reference code for this apprenticeship is VAC1000334401.
Apply now
Closes in 20 days (Friday 22 August 2025 at 11:59pm)
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