Customer Service Practitioner Apprentice

MM ENGINEERING SERVICES (YORKSHIRE) LIMITED

LAISTERDYKE (BD4 8BX)

Closes in 14 days (Wednesday 13 August 2025 at 11:59pm)

Posted on 29 July 2025

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Summary

This apprenticeship trains you to provide customer service and can be applied to various job roles. You will ensure customers are dealt with in a positive, reliable and pleasant way by offering advice, answering questions and handling complaints.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
9.00am - 5.00pm, days to be confirmed. 1 hour for lunch. Training time provided as necessary. 37 hours a week.

37 hours a week

Start date

Monday 25 August 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Ensure a prompt response to all inbound customer enquiries; from the web, phone, email and chat, whilst providing excellent customer service and finding solutions to their problems
  • Timely preparation of sending quotes
  • Build and maintain relationships with new and existing customers through regular follow-up calls
  • Informing customers of unforeseen delays or problems
  • Working closely with the Warehouse, and Logistics Team to ensure seamless deliveries
  • Supporting, as needed, the coordination of international exports, mainly to Europe, Africa and the Middle East

Where you'll work

UNIT 32
BRADFORD CHAMBER BUSINESS PARK
NEW LANE
LAISTERDYKE
BD4 8BX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BRADFORD COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • 5 days per week in the office in BD4
  • One day per month attending a workshop at Bradford College (can be done remotely)
  • Skills coach will visit the office every 4-6 weeks
  • All assignments will be uploaded to our CRM system, Aptem

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4 or C)
  • Maths (grade 4 or C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

Based in Yorkshire, at a strategic central location in the UK, we are optimally positioned to distribute our products and services across the world with customers in the UK, Europe, Middle East, Africa. Our offerings span a wide range of products, including Electric Motors, Gearboxes, Inverter Drives, and full Automation solutions like Circuit Breakers, Contactors, and PLCs from top-tier manufacturers like ABB, Siemens, Schneider, and Legrand. As we've grown—expanding our team, facilities, and product lines—we've remained committed to our core principle of providing value through competitive pricing and superior service.

https://www.mmengservices.co.uk/ (opens in new tab)

After this apprenticeship

  • Potential for a permanent position within the firm upon successful completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

BRADFORD COLLEGE

Nathan Roebuck

N.Roebuck@bradfordcollege.ac.uk

07776956292

The reference code for this apprenticeship is VAC1000334344.

Apply now

Closes in 14 days (Wednesday 13 August 2025 at 11:59pm)

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