IT Apprentice
TECKNUOVO LTD
London (EC4A 3AE)
Closes in 25 days (Tuesday 26 August 2025)
Posted on 30 July 2025
Contents
Summary
You will be providing 1st and 2nd line hardware / software support to all internal staff. You will also liaise with, and maintain a good relationship with our IT managed service provider.
- Wage
-
£20,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Days to be confirmed between the hours of 9.00am - 5.30pm, 4 days in the office, Fridays working from home.
37 hours 30 minutes a week
- Start date
-
Monday 8 September 2025
- Duration
-
1 year 5 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Deploy, manage and troubleshoot Apple devices including MacBooks and iPhones
- Prepare user accounts for new starters
- Provide 1st and 2nd line hardware / software support to all internal staff
- Manage, maintain and troubleshoot all audio-visual equipment found in Tecknuovo's office meeting spaces
- Assist with the deployment and maintenance of Intune mobile device management policies
- Assist the IT Manager with administrative tasks such as ISO documentation, maintaining the IT Inventory and information security
Where you'll work
6 St. Andrew Street
London
EC4A 3AE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Why choose our AWS Cloud Support Specialist Level 3 programme?
The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact.
The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to:
- Understand how to carry out a methodical approach to problem-solving
- Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
- Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security.
- Gain a fundamental understanding of operating system concepts in cloud-based environments
- Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools
Tools and technologies learned: Learners will learn to use AWS.
Requirements
Essential qualifications
GCSE in:
- 3 of any subjects (grade 4+ (A* - C))
- Maths & English (grade 3+ (D or above))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
About this employer
Tecknuovo is a technology consultancy with a deliberately different approach. This means we focus on people, not technology. We move at pace and ensure zero dependency on us at the end of each project. Our mission is to challenge our industry’s norm of supplier dependency. We don’t only build and deliver solutions — we train and up-skill our customer’s teams to transfer complete ownership to them after we exit the project. We help our customers achieve lasting transformation.
https://tecknuovo.com/ (opens in new tab)
Company benefits
As part of our benefits package, everyone receives a Vitality membership, designed to support your overall health and wellbeing.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- We advocate for a continuous learning culture with bespoke training programmes to support you in your career growth. We recommend and contribute towards study materials, courses and conferences that will help you learn and further develop your skills
- As well as conducting monthly growth canvases to support you in reaching your full potential
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC1000334331.
Apply now
Closes in 25 days (Tuesday 26 August 2025)
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