IT Support Apprentice

HEYGATES LIMITED

Northampton (NN7 3QH)

Closes on Monday 29 September 2025

Posted on 29 July 2025

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Summary

A fantastic opportunity has become available for an IT support trainee to join the team, reporting to the Head of IT. This new and challenging role will give the opportunity to work with a wide range of enterprise technologies and potential to travel to other sites in the UK. An exciting and varied role.

Wage

£15,000 a year

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Training course
Information communications technician (level 3)
Hours
Monday - Friday, 09:00 - 17:30. 1 ¼ hour for lunch.

36 hours 15 minutes a week

Start date

Monday 13 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Duties:

  • The first point of contact for IT support related queries from the various sites
  • Take ownership of user problems and be pro-active when dealing with issues
  • Troubleshoot and assist users face-to-face, by phone, be email or remote access
  • Maintaining inventories of IT equipment including mobile phones
  • Carry out necessary support and monitoring activities such as anti-virus scanning and backups to help maintain an efficient and robust infrastructure

Person Specification:

  • GCSES maths and English 4/C or above
  • Studied IT previously but not essential
  • Willingness to learn
  • Adaptable
  • UK driving license or lives locally

Where you'll work

Bugbrooke Mills
Bugbrooke
Northampton
NN7 3QH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STARTING OFF LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Level 3 Information Communication Technician Apprenticeship
  • Remote training delivery
  • Onefile
  • VLE
  • 6 hours of dedicated training time every week.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative

About this employer

A family business which has farmed in Northamptonshire since 1562 and moved into milling in the 19th Century. The business spans farming, flour and feed milling and baking, with ten flour mills on four sites, a feed mill, two modern bakeries and 7500 acres of mainly arable land in England. We are now looking for an apprentice to join our friendly team in Northampton.

After this apprenticeship

  • Possible full time permanent position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Lucy Harris

lucy.harris@startingoff.co.uk

The reference code for this apprenticeship is VAC1000334314.

Apply now

Closes on Monday 29 September 2025

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