Business Administration Apprentice
Notion 4
Bristol (BS4 5QH)
Closes in 18 days (Monday 18 August 2025)
Posted on 29 July 2025
Contents
Summary
We are seeking a proactive apprentice to manage and coordinate the day-to-day operations involved in delivering high-quality property maintenance services. You will be an excellent communicator, highly organised and capable of juggling a varied workload across customer service, contractor coordination, job management, and sales support.
- Wage
-
£16,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9am to 5pm.
37 hours 30 minutes a week
- Start date
-
Monday 25 August 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Customer Relationship Management
- Act as a key point of contact for tenants, letting agents, property managers, landlords, surveyors, and commercial businesses
- Answer incoming customer queries with professionalism and accuracy
- Manage customer accounts, ensuring satisfaction and repeat business
- Onboard new customers and nurture long-term relationships
- Job & Contractor Coordination
- Coordinate and schedule internal teams and subcontractors contractors to carry out planned and reactive maintenance works
- Build and maintain positive relationships with subcontractors and suppliers
- Manage job progress from instruction to completion, ensuring deadlines and quality standards are met
- Use our job management system to schedule work, update job status, and maintain accurate records
- Operations & administration
- Order materials as required for jobs
- Maintain up-to-date price lists and ensure accurate desktop quoting in a timely manner
- Prepare and issue customer invoices in a timely manner
- Monitor job profitability and assist with cost control
- Ensure all works are aligned with client expectations and company procedures
Sales & Business Development
- Support the sales team to attract new business
- Follow up with leads and opportunities to grow our client base
- Support onboarding processes for customers
- Identify upselling or cross-selling opportunities within existing accounts
Skills & Experience Required:
- Computer literate and confident using job management or CRM systems
- Strong communication skills with the ability to build rapport easily
- Commercially aware with good sales and negotiation skills
- Strong numerical and organisational abilities
- Comfortable working in a fast-paced, reactive environment
- Quick learner with the ability to manage multiple tasks simultaneously
Where you'll work
Regency House
Bonville Road
Bristol
BS4 5QH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PROFESSIONAL APPRENTICESHIPS LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.
You will undertake the ground-breaking Professional Apprenticeships Business Administrator Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.
The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about business communication, organisation, managing change, problem solving & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C Or above)
- Maths (grade 4/C Or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Notion 4 offer: · A collaborative and supportive working environment · Opportunities for growth and development within the company · Exposure to a wide variety of clients and project types · Competitive salary based on experience
After this apprenticeship
There will be exciting progression opportunities for the right candidate.
Ask a question
The contact for this apprenticeship is:
PROFESSIONAL APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC1000334309.
Apply now
Closes in 18 days (Monday 18 August 2025)
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