Apprentice Customer Service Assistant

MASONS (LOUTH) LTD

LINCOLNSHIRE (LN11 9QD)

Closes in 15 days (Sunday 17 August 2025 at 11:59pm)

Posted on 29 July 2025

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Summary

Masons (Louth) Ltd are looking for a keen individual to join their team and take on the daily administration and reception duties, whilst providing excellent customer service. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday between 9.00am - 5.30pm and Friday, 9.00am - 5.00pm with 1 hour unpaid lunch. May involve one Saturday per month.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This will be a varied position working with a team of property professionals, carrying out reception and administrative duties, including:

  • Answering and making telephone calls
  • Dealing with general enquiries via phone/face-to-face/ email
  • Greeting customers and the general public
  • Filing/scanning/photocopying
  • Updating of brochures and window displays
  • Using bespoke estate agency software (training will be given)

Where you'll work

23 CORNMARKET
LOUTH
LINCOLNSHIRE
LN11 9QD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EAST LINDSEY INFORMATION TECHNOLOGY CENTRE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional skill English (if required)
  • Functional skill maths (if required)

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 / C)
  • Math (grade 4 / C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Initiative
  • Reliable
  • Confident
  • Friendly
  • Willing to learn
  • Mature attitude
  • Pride in appearance
  • Literacy skills
  • Good timekeeping

Other requirements

It is hoped that any potential candidate would have a keen interest in the property business.

About this employer

We are a long established form with 165 years of experience and expertise in property mattes. We are confident that we keep up with the challenges of a modern property agency and professional practice, and believe we have also managed to retain the traditional and professional values which clients expect from a long established firm. With our history deeply rooted in the rural community, we operate from one office in the centre of Louth and from there run our professional practice and our property sales and lettings departments.

http://www.masons-surveyors.co.uk (opens in new tab)

After this apprenticeship

  • The employer would hope to be able to offer a full-time position within the firm, following successful training and completion of the Apprenticeship
  • There may also be the opportunity to progress to the next level of qualification

Ask a question

The contact for this apprenticeship is:

EAST LINDSEY INFORMATION TECHNOLOGY CENTRE

Jude Ingram

jude.ingram@firstcollegelincs.co.uk

01507 601122

The reference code for this apprenticeship is VAC1000334299.

Apply now

Closes in 15 days (Sunday 17 August 2025 at 11:59pm)

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