IT Systems Apprentice
Wise Origin
Peterborough (PE1 1HF)
Closes in 19 days (Monday 18 August 2025 at 11:59pm)
Posted on 28 July 2025
Contents
Summary
Kick-start your career in tech with our IT Support Apprenticeship You'll be the first line of support for hardware, software, and technical queries learning how to keep systems running smoothly and users happy. This is a great opportunity to build real-world skills, gain industry-recognised qualifications, and grow in a supportive team environment.
- Wage
-
£23,809 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours 30 minutes a week
- Start date
-
Monday 25 August 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Looking to launch your career in tech as an IT Apprentice and gain hands-on experience while helping us keep our systems running like clockwork.
You'll get stuck into everything from supporting our IT infrastructure to working with suppliers, building apps, managing systems, and even shaping the future of how we use technology in the business.
This role is perfect for someone who loves problem-solving, wants to learn how real-world IT systems work, and is excited about using technology to make a real impact. You’ll work alongside our experienced IT Manager, travel to different sites around Peterborough, and play a key part in helping us grow and evolve digitally.
- Helping set up, maintain and develop IT systems and infrastructure that power the business
Supporting online platforms, apps, and digital tools to improve how we work and connect with people - Working with external IT suppliers and learning how to manage relationships with service providers
- Getting involved in exciting IT projects that help move the company forward
- Providing first-class support to staff and volunteers troubleshooting, solving problems, and offering friendly advice
- Learning how to manage hardware, software licences, and make sure we’re fully compliant with data and privacy laws (like GDPR)
- Creating useful reports and helping teams understand how to use data and systems more effectively
- Exploring new technologies and ideas that could improve the way we do things
- Supporting with IT procurement, licensing, and vendor communication
And yes no two days are the same!
This is a brilliant opportunity to learn the ropes of the IT world, gain confidence in real working environments, and build a strong foundation for your future career. If you’re curious, motivated, and ready to roll up your sleeves we’d love to hear from you!
Where you'll work
Town Hall
Bridge Street
Peterborough
PE1 1HF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING FOR FUTURES LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
More training information
All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources
This ensures apprentices can develop their skills while balancing work commitments.
More training information:
Wise Origin is a national training provider which was established in 2006.
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
Throughout the program, you will receive dedicated support from your tutor to ensure your success.
Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard.
Requirements
Essential qualifications
GCSE in:
- English (grade A-C or 4-9)
- Maths (grade A-C or 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Essential (E): Strong working knowledge of Microsoft Office products. Great attention to detail, with accurate data entry and record‑keeping skills. Quick to pick up new skills and systems. Ability to apply IT solutions in a user‑friendly, customer‑focused way. Understanding of the IT development life cycle. Confident in solving IT problems and troubleshooting tech issues. Able to work with performance data and produce reports (e.g. using Excel) Desirable (D): Experience leading or delivering IT projects, services, or infrastructure. Comfortable working with Content Management Systems (CMS). Proven ability to coordinate with third-party vendors and suppliers to get results. Skilled at building relationships across teams and with external partners.
About this employer
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
After this apprenticeship
- Ongoing career development and progression opportunities upon successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
LEARNING FOR FUTURES LTD
The reference code for this apprenticeship is VAC1000334227.
Apply now
Closes in 19 days (Monday 18 August 2025 at 11:59pm)
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