IT Support Apprentice (Mill Hill Education Group)

MILL HILL SCHOOL FOUNDATION

LONDON (NW7 1AQ)

Closes in 28 days (Friday 29 August 2025 at 11:59pm)

Posted on 28 July 2025

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Summary

IT Support technician providing 1st line of support on computers, basic network, active directory, maintenance, and AV. Work alongside the 2nd line of support, IT Support Manager, System Architecture and project management team to provide bespoke application support and deliver tasks for projects on time.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
8am – 5pm working hours. Full time, 40 hours a week.

40 hours a week

Start date

Thursday 18 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide 1st Line of support for computing and AV estate
  • Provide 1st line of support for the server and the network infrastructure
  • Set up computers
  • Set up emails, Active Directory accounts and basic configuration
  • Attend to incidents and problem tickets within SLAs
  • Perform diagnosis and analysis of issues to support 2nd and system architecture in handling complex system issues
  • Perform initial analysis of information security incidents
  • Maintain starters and leaver accounts
  • Maintain IT asset register
  • Assist with moving systems and platforms on the domain
  • Supporting the teaching, operation teams and the pupils across the foundation
  • Engage with the estate team in rolling out new systems
  • Ensure all systems are available, up to date and secure
  • Ensure all systems are patched and maintained appropriately and within the Information Security Framework
  • Document learning and share those with the IT Support Team
  • Provide suggestions for automation when needed
  • Handle telephony systems issues

Where you'll work

WALKER HOUSE
MILLERS CLOSE
MILL HILL
LONDON
NW7 1AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

FIREBRAND TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor-led), or face-to-face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship:

  • Microsoft Certified Azure Fundamentals (AZ-900)
  • CompTIA IT Fundamentals+
  • Certiport IT Specialist Networking
  • Microsoft Certified Azure Administrator Associate (AZ-104)

Key areas covered are: 

Support Technician

  • Maintenance or repair of system faults
  • Support for the roll-out of installation and commissioning of new systems or upgrades

Network Technician

  • Installation and commissioning of networks
  • Maintenance or repair of network equipment
  • Installation, configuration or maintenance task on either ICT-related hardware or software

 

Digital Communications Technician

  •  Installation and commissioning of telecoms networks
  • Maintenance or repair of telecoms network equipment
  • Installation, configuration or maintenance task on either ICT-related hardware or software

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Team player
  • Good people skills
  • Professional attitude
  • Patience and understanding
  • Ability to diagnose problems
  • Analyse problems
  • Microsoft environment
  • Office 365 and Apple Systems
  • Open mindset and resourceful

About this employer

Mill Hill Schools consists of five independent schools offering co-education from 3–18-year-olds, these include Grimsdell, Belmont, Mill Hill School, Mill Hill International and Cobham Hall. Combined, the schools have circa 700 staff and circa 2000 pupils. We are situated in a magnificent 120-acre parkland campus on the edge of the North London Green Belt, providing a wonderful environment in which to work. We are committed to the on-going professional development of all our teaching and support staff as well as the full induction and training of all new staff.

Company benefits

• 25 days holiday • Pension • On site gym • Free parking

After this apprenticeship

Ongoing Tech Support role with room to grow into Senior IT roles.

Ask a question

The contact for this apprenticeship is:

FIREBRAND TRAINING LIMITED

Nathaniel Hamilton

NathanielHamilton@bpp.com

01133500333

The reference code for this apprenticeship is VAC1000334205.

Apply now

Closes in 28 days (Friday 29 August 2025 at 11:59pm)

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