Apprentice Information Communications Technician

AVONREACH ACADEMY TRUST

Pershore (WR10 2BX)

Closes in 28 days (Wednesday 27 August 2025)

Posted on 28 July 2025

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Summary

We’re seeking an enthusiastic team player to join our IT team as an apprentice. Avonreach Academy Trust is a collaborative family of schools committed to inspiring pupils aged 2–19 through engaging learning, helping them become confident, active members of their communities and the wider world

Wage

£19,292.91 a year

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The role is subject to DBS checking

Training course
Information communications technician (level 3)
Hours
Monday-Friday

37 hours a week

Start date

Monday 8 September 2025

Duration

1 year 10 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Avonreach Academy Trust are seeking an ICT Apprentice to join their team, based at Pershore High School. This role will also support other schools on an ad-hoc basis. The succesful apprentice will develop a range of skills under the guidance of their expereinced in house team of specialists. 

The main responsibilities of the role will include but are not limited to:

  • Provide first-line IT support to staff and students, resolving hardware and software issues.
  • Assist in the setup, maintenance, and troubleshooting of IT equipment including computers, printers, and interactive whiteboards.
  • Support the management of user accounts, passwords, and access permissions.
  • Help maintain the school’s network infrastructure, ensuring connectivity and security.
  • Install and update software applications across devices in line with licensing agreements.
  • Log and track IT support requests using the Trust’s helpdesk system.
  • Assist with the maintenance of inventory records for IT equipment and software.
  • Contribute to the development and implementation of digital learning tools and platforms.
  • Support the IT team in delivering training or guidance to staff and students on using technology effectively and safely.

Where you'll work

Pershore High School Trading Ltd, Pershore High School, Station Road
Pershore
WR10 2BX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE DEVELOPMENT MANAGER LTD

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3 Apprenticeship Standard:

The successful candidate will undertake a 22 month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. If required, you will complete Functional Skills training in English and maths prior to the End-Point Assessment.

You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.

This is a Level 3 qualification.

Knowledge Areas Include:

Hardware and Networking

Software and Security

ICT Administration

Requirements

Desirable qualifications

in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working

Other requirements

DBS is required to be successful in the role.

About this employer

Avonreach Academy Trust strives to build, through considered and controlled growth, a family of schools that use effective collaboration to ensure ambitious outcomes are achieved for all our pupils, allowing them to reach their full potential and become positive, confident and active members of tomorrow’s global society.   The MAT is a family of schools working collaboratively, and forging links with parents and the community, to encourage and promote respect, responsibility and a life-long love of learning within caring, compassionate and stimulating environments.   By inspiring our pupils through an engaging and exciting curriculum they will be well prepared for all stages of their education, from age 2 through to 19, achieving their full potential to become positive, confident and active members of the local community and global society.

After this apprenticeship

Potential to progress or full-time employment and progress on to the Digital Technology Solutions Professional Level 6 (Integrated Degree) Programme

Ask a question

The contact for this apprenticeship is:

THE DEVELOPMENT MANAGER LTD

The reference code for this apprenticeship is VAC1000334182.

Apply now

Closes in 28 days (Wednesday 27 August 2025)

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