Level 3 Business Administration Apprenticeship

Silvergate Group

Jarrow (NE32 3JU)

Closes in 13 days (Monday 11 August 2025)

Posted on 28 July 2025

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Summary

Join our busy team and develop a wide range of skills in administration and customer service. This role offers a supportive environment for someone eager to learn and grow. If you have a drive to acquire new skills, this could be the perfect fit for you.

• Wage:

  £14,918.80 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 09:00am - 17:30pm 1 Hour Lunch Break

  37 hours 30 minutes a week

• Start date:

  Tuesday 26 August 2025

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Manage a variety of administrative tasks in a fast-paced environment, ensuring efficiency and accuracy. 
• Perform data input tasks, ensuring all information is accurately recorded and maintained. 
• Scan and file documents systematically to ensure easy retrieval and organization. 
• Create and bind contracts, ensuring all documents are complete and professionally presented. 
• Answer and manage phone calls, providing excellent customer service and directing inquiries appropriately. 
• Greet customers warmly, ensuring they feel welcome and attended to. 
• Schedule and manage appointments, coordinating with clients and team members to ensure smooth operations. 
• Collaborate with a busy admin team, contributing to a supportive and productive work environment. 
• Demonstrate strong multitasking abilities, effectively handling multiple tasks and priorities simultaneously. 
   

Where you'll work

Ellison Street
Jarrow
NE32 3JU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GATESHEAD COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator (Level 3) apprenticeship

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Customer care skills

About this employer

Here at Silvergate, we pride ourselves on our expertise, knowledge and passion for our work. We strive daily to achieve the best results for our clients. Whether this is achieving your successful Mortgage Application, writing your Will or protecting your family home by completion of your Family Asset Protection Trust. You can rest assured that as a company, our greatest asset is not only our expert advice, passionate workforce or our homely office - our greatest asset is our client base. We are all very proud of the successes which we have achieved for you, our clients. Our number one priority always has been and always will be our clients. We care about expressing the importance of planning out your estate and your finances as you never know what the future holds. We can guide you in the right direction to protect your finances, your assets and your estate, with a free consultation with no obligation advice, catered around you. We proudly work with a diverse client base - young parents looking for the most cost effective Life Insurance and wanting to secure their children's future, older people looking to pay for their own funeral, to young families who have been declined a mortgage from their bank then leaving our office with an approved mortgage application - to everything further and in between. We offer straightforward advice and information on mortgages, estate planning, life protection, property investment plus so much more.

After this apprenticeship

Possible career progression for the right candidate 

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

The reference code for this apprenticeship is VAC1000334174.

Apply now

Closes in 13 days (Monday 11 August 2025)

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