Parts Advisor Apprenticeship

HARRIS COMMERCIAL (LEA VALLEY) LIMITED

Waltham Cross (EN8 7PG)

Closes in 29 days (Saturday 30 August 2025 at 11:59pm)

Posted on 28 July 2025

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Summary

A Service/Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service. will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme – ECAT.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service specialist (level 3)
Hours
Monday to Friday (Weekends may be a requirement) this will be discussed and confirmed at Interview

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

An exciting opportunity that offers a varied workload.

The apprentice will develop skills in a number of areas, including:

  • Safe storage of parts
  • Dealing with customers both face to face and by telephone
  • To process and solve customer queries
  • Look to promote continuous improvement in customer service
  • Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
  • Monitoring and solving customer problems/enquiries and processing customer’s orders

Where you'll work

New Ford Road
Waltham Cross
EN8 7PG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SKILLNET LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

Customer Service Specialist Level 3 Apprenticeship Standard:

  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying
  • We use a blended learning approach a mixture of Face to Face , Virtual Classrooms and Classroom teaching at the DAF Academy 

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Patience

About this employer

The Harris DAF Lea Valley dealership is one of the largest single site commercial vehicle dealerships which is ideally located to host customer and manufacturer meetings The management team pride ourselves on delivering quick, efficient aftersales service that always has the customer’s requirements in mind ensuring that vehicle downtime is kept to a minimum.

After this apprenticeship

  • Full time role , and progression pathways 

Ask a question

The contact for this apprenticeship is:

SKILLNET LIMITED

Cheryl Harman

cheryl.harman@skillnet.org.uk

07824095862

The reference code for this apprenticeship is VAC1000334074.

Apply now

Closes in 29 days (Saturday 30 August 2025 at 11:59pm)

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