Business Administrator Apprentice
CARAMEL ROCK LTD
LONDON (E16 2GT)
Closes in 24 days (Friday 22 August 2025 at 11:59pm)
Posted on 28 July 2025
Contents
Summary
Seeking a motivated Business Administration Apprentice gaining hands-on experience in office management, customer service, and administrative support. Eager to contribute to business operations while developing key skills in organisation, communication, and teamwork.
- Wage
-
£12,955.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 9am - 4pm
32 hours 30 minutes a week
- Start date
-
Monday 25 August 2025
- Duration
-
1 year 1 month
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Work in both accounts and service departments
- Answer telephone calls promptly
- Advise team of sites to attend by telephone and email
- Liase with customers ref booking dates/times for our staff' attendance
- Use IT skills for all job placements, parts purchasing and customer/supplier invoicing
- Use Excel and Word to record jobs attended by date and engineer
- Use Microsoft Outlook to email customers and engineers
- Prepare invoices and estimates from job sheets completed by engineers
- Take debit/credit card payments over the telephone via a virtual terminal
- Administer contract customer servicing paperwork
- Check stock levels on a weekly basis and arrange and or order parts & cleaning products as required
- Accept delivery, unpack, check delivery notes and put away in related stores
- Filling of invoices, job faxes/emails, remittances, purchase invoices
- Attend all relevant training courses
Where you'll work
17 LOWER DOCK WALK
LONDON
E16 2GT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAVIDSON TRAINING UK LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Full training will be given leading to a recognised Level 3 Business Administrator Apprenticeship Standard
- Qualification, as well as any Functional Skills qualifications that may be required
- Full on-the-job training will be delivered
- Off-the-job training will be supported by our Training Provider, Davidson Training UK Ltd
- All training is carried out within the workplace during working hours; there is no college release
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Good timekeeping
Other requirements
No formal qualifications required, but previous work experience is preferred and will be beneficial. The role may involve routine tasks and working under pressure at times. A positive attitude, willingness to learn, and good time management are key to success.
About this employer
CARAMEL ROCK is an educational charity that provides training and job opportunities. We focus on empowering and supporting young people to access varied training and opportunities within the fashion industry. We provide services for people of different academic levels and age groups including young students on the verge of being expelled from school and seeking an intervention with our creative approach
After this apprenticeship
Looking to grow into a full-time administrative role with opportunities to take on more responsibility, continue professional development, and contribute to the success of the organisation.
Ask a question
The contact for this apprenticeship is:
DAVIDSON TRAINING UK LIMITED
GEMMA BARR
gemmabarr@davidsontraining.com
07399 586723
The reference code for this apprenticeship is VAC1000334043.
Apply now
Closes in 24 days (Friday 22 August 2025 at 11:59pm)
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