Parts Advisor Apprenticeship

FISHLAKE COMMERCIAL MOTORS LTD

DONCASTER (DN8 4JD)

Closes in 18 days (Friday 15 August 2025 at 11:59pm)

Posted on 28 July 2025

Print

Contents

Summary

A real commitment to our customers ensures you will receive top quality service 7 days a week, we make excellent customer service and maximum vehicle uptime out top priority. We are a multi franchise dealer providing a wide range of services

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday to Friday (weekends may be required) this will be conformed at Interview stage.

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Safe storage of parts
    Handling storing receiving stock, payments, procedures, identifying, sourcing and ordering parts
  • Monitoring and solving customer problems/enquiries and processing customer’s orders
  • The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme – ECAT
  • A Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service

Where you'll work

JUBILEE BRIDGE WORKS
SELBY ROAD
THORNE
DONCASTER
DN8 4JD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SKILLNET LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

  • We use a blended learning approach
  • Face to face with a Skillnet Skills Coach
  • Mentor in the workplace 
  • Visits throughout the apprenticeship to the MAN Training Academy

More training information

Customer Service Specialist Level 3 Apprenticeship Standard:

  • MAN Truck and Bus UK has appointed national training provider, Skillnet, to deliver its apprenticeship programmes nationally
  • To support the development of the MAN Apprentices, Skillnet will deliver technical and non-technical apprenticeship programmes at the state-of-the-art MAN Training Academy
  • The MAN UK Apprenticeship programme is one of the largest in the commercial vehicle industry and continues to generate high quality staff for the UK MAN dealer network. The Academy has seen more than 2,000 apprentices graduate since it was established in 1996
  • Under this new partnership, Apprentices recruited and trained within the MAN Apprenticeship Academy will have a choice of programme and will work towards achieving the Heavy Vehicle Technician Standard Level 3, the Business and Administration Level 3 or the Parts Controller Level 2
  • Delivery of the technical apprenticeships will be a combination of theoretical and practical learning, with technical skills honed at at the state-of-the-art MAN Training Academy
  • All apprenticeships within the MAN Apprenticeship Academy will include work-based and practical experience, supported by Skillnet’s Development Coaches and mentors from within the MAN Retail network

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Initiative
  • Patience

About this employer

Fishlake Commercial is a family-owned business that was established in 1984 and has grown steadily over the years A real commitment to our customers ensures you will receive top quality service 7 days a week, we make excellent customer service and maximum vehicle uptime out top priority. We are a multi franchise dealer providing a wide range of services some of them include... Out of hours servicing at a flat rate While you wait servicing and repairs Zero lead time for most of our workshop bookings Diagnostic and repair of Air Conditioning Systems including bus & coach Laser wheel alignment Warranty & R&M repairs

After this apprenticeship

  • Mentor 
  • Team Leader

Ask a question

The contact for this apprenticeship is:

SKILLNET LIMITED

Cheryl Harman

cheryl.harman@skillnet.org.uk

07824095862

The reference code for this apprenticeship is VAC1000334011.

Apply now

Closes in 18 days (Friday 15 August 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.