Customer Service Apprentice
XPO TRANSPORT SOLUTIONS UK LIMITED
Gotham (NG11 0LH)
Closes in 20 days (Monday 18 August 2025 at 11:59pm)
Posted on 28 July 2025
Contents
Summary
We are looking to bring on board a Customer Service Advisor to join a busy, fast-paced team based at our customer site in Gotham. We need someone that has a passion for speaking to people and not be scared of juggling various tasks at any one time. If this sounds like something for you then read on!
- Wage
-
£26,000 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 07.30 - 16.00/08.30 - 17.00 rotating shifts as below:
07:30 - 16:00
08:00 - 16:30
08:30 - 17:00
40 hours a week
- Start date
-
Tuesday 26 August 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What you’ll do on a typical day:
- Proactively seek to prevent issues and when issues do arise, find out-the-box solutions to keep our service levels running to the highest possible level
- Analyse reoccurring issues and determine root cause & solution
- Handle claims issues from tan internal customer perspective
- Monitor inbound/outbound call logs
- Deal with claims issues from customers
What you need to succeed at XPO:
- You’ll need to have worked in distribution and warehouse customer service environment
- Be honest, reliable, flexible, and focussed
- Excellent communication skills in all forms & at all levels
- Working experience of Microsoft packages such as Microsoft Word and Excel
Where you'll work
British Gypsum Distribution Offices
Gypsum Lane
Gotham
NG11 0LH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INTEC BUSINESS COLLEGES LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Customer Service Specialist Level 3.
Training will be delivered monthly by your tutor, through a mix of online sessions and face-to-face visits in the workplace. Each session will last around three hours.
You’ll also need to achieve Level 2 Functional Skills in maths and English, unless you’re exempt due to prior qualifications such as GCSEs or A-levels.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
Other requirements
You’ll need to have worked in distribution and warehouse customer service environment * Be honest, reliable, flexible, and focussed * Excellent communication skills in all forms & at all levels * Working experience of Microsoft packages such as Microsoft Word and Excel
About this employer
XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.
http://www.xpo.com (opens in new tab)
Company benefits
We offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as cycle to work scheme, a workplace pension and many other perks.
After this apprenticeship
Permanent position for the right candidate.
Ask a question
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
Tracey Chaplin
tracey.chaplin@intecbusinesscolleges.co.uk
01788575090
The reference code for this apprenticeship is VAC1000334003.
Apply now
Closes in 20 days (Monday 18 August 2025 at 11:59pm)
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