Clerical Officer Apprentice

SUN HEALTHCARE LIMITED

South Yorkshire (S70 2LT)

Closes in 13 days (Friday 8 August 2025 at 11:59pm)

Posted on 25 July 2025

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Summary

To provide clerical support to the Head Office Function. This is a pivotal role to ensuring the smooth functioning within the office. This position requires excellent organisational and communication skills, as well as the ability to multitask and prioritise tasks effectively.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday.

37 hours 30 minutes a week

Start date

Tuesday 26 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering and directing phone calls, taking messages, and fielding enquiries.
  • Meeting, greeting, and assisting visitors, clients, and employees in a professional manner.
  • Managing correspondence and maintaining a well-organised filing system.
  • Assisting in scheduling appointments, meetings, and general office duties.
  • Coordinating office supplies and ensuring inventory levels are maintained.
  • Scanning, photocopying, and producing name badges.
  • Assisting with various tasks, data entry.
  • Assisting in organising and coordinating office events and meetings.
  • Maintaining office records and databases.
  • Assisting with basic bookkeeping tasks, such as preparing service users monies and recording accurately on database and accountancy software.
  • Maintaining confidentiality and overseeing sensitive information with professionalism and integrity.
  • This list is not exhaustive and there may be other tasks deemed necessary as appropriate.

Where you'll work

Cockerham Hall
17 Huddersfield Road
Barnsley
South Yorkshire
S70 2LT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BARNSLEY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

We specialise in nursing and residential care homes and community support services. We support adults with learning or physical disabilities, mental health needs, autism, elderly people and those with dementia.

https://sunhealthcare.co.uk/ (opens in new tab)

After this apprenticeship

Possible progression opportunities. 

Ask a question

The contact for this apprenticeship is:

BARNSLEY COLLEGE

Amanda ogley

a.ogley@barnsley.ac.uk

01226216166

The reference code for this apprenticeship is VAC1000333985.

Apply now

Closes in 13 days (Friday 8 August 2025 at 11:59pm)

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