Apprentice Assistant Case Officer

Southampton City Council

Hampshire (SO14 7LY)

Closes in 13 days (Friday 8 August 2025)

Posted on 25 July 2025

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Summary

Apprenticeships are an exciting way to develop your career. At Southampton City Council we’re keen to invest in people. Apprentices are a valuable part of our workforce and the future of the council. We are looking for a confident and conscientious individual to undertake the role of Apprentice Assistant Case Officer.

• Wage:

  £24,795 a year

  Check minimum wage rates (opens in new tab)

  At SCC we are committed to paying Foundation Living Wage as a minimum. Your salary as an apprentice will be £24,795 (pro rata) annually and may increase in line with any national rise in Foundation Living Wage.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday. Shifts to be confirmed.

  37 hours a week

• Start date:

  Monday 1 September 2025

• Duration:

  2 years

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• To gather evidence as instructed by the training provider in order to compile a portfolio for End Point Assessment
• To attend meetings and/or training as set out by the training provider at the start of the apprenticeship
• To effectively communicate with internal and external customers, face-to-face, in writing and over the telephone, in line with council standards
• To undertake a wide range of activities including word processing, photocopying, scanning, faxing, filing and circulating information, preparing presentational material, ensuring that all work is accurate and delivered to customers within agreed timescales and to agreed standards
• To collect, record, compile and input data both manually and electronically, in order to maintain comprehensive, up to date electronic and paper (where required) filing and information systems

Where you'll work

Civic Centre
Southampton
Hampshire
SO14 7LY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

FAREPORT TRAINING ORGANISATION LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Studying towards the Level 3 Business Administrator
• Internal induction programme when starting employment with us
• Training schedule has yet to be agreed. Details will be made available at a later date

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4 and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Team working
• Initiative

About this employer

Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers. Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.

https://www.southampton.gov.uk/jobs/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

• Upon completion, you will be qualified in Business Administration
• Although we can’t guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for suitable roles within the council, and help make sure you are ready for a wider job search

Ask a question

The contact for this apprenticeship is:

Southampton City Council

Sean Camp

Sean.Camp@southampton.gov.uk

The reference code for this apprenticeship is VAC1000333981.

Apply now

Closes in 13 days (Friday 8 August 2025)

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