Clinical Services and Workforce Rota Administrator Apprentice
NIMBUS CARE LIMITED
York (YO24 4LJ)
Closes in 16 days (Monday 11 August 2025 at 11:59pm)
Posted on 25 July 2025
Contents
Summary
You will provide general administrative support across various teams, including tasks on SystmOne, handling calls and appointments, managing data and documents, supporting staff compliance processes, and invoice processing. You will be organised, a team player, enthusiastic and display a willingness to learn.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm.
37 hours 30 minutes a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Duties and Responsibilities may include:
- Provide administrative support undertaking basic tasks on SystmOne, answering telephone calls, booking/cancelling patient appointments and answering queries
- Computer data entry/data allocation and collation; processing and recording information
- Filing and retrieving paperwork both manually and electronically.
- Supporting the workforce team with collating compliance for all staff including clinical teams
- Support with the processing of invoices for locums, providing the relevant information to the finance team
- Support the Clinical Services Team and Rota Workforce Team with general administrative tasks
Where you'll work
Acomb Garth Community Care Centre
2 Oak Rise
Acomb
York
YO24 4LJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
YORK COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 Apprenticeship Standard
- You will attend York College one day per week and will receive training in the workplace for the remainder of your contracted hours each week
Requirements
Essential qualifications
GCSE in:
- 3 other subjects (grade 4)
- English (grade 4)
- maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
- MS Office skills
- Self-motivated
- Works well under pressure
- Good work ethic
- Enthusiasm
- Adaptable
- Committed to development
About this employer
Nimbuscare is one of the largest 'at scale' providers of primary care in the north of England, caring for more than 250,000 patients across our 11 member GP Practices. We work collaboratively across the York area delivering new, innovative, and sustainable health care services. As leaders in local care, our goal is to work together across the health and care system to improve the health, wellbeing, and experience of our patients. We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers. Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.
https://www.nimbuscare.co.uk/ (opens in new tab)
Company benefits
• Generous Annual Leave • NHS Pension Scheme • Access to Blue Light Card discounts • Our Health and Wellbeing offer • Funded eye tests • Confidential Employee Assistance Programme • Access to a team of trained Mental Health First Aiders
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- There will be the possibility of an ongoing full time role with us upon completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
YORK COLLEGE
apprenticeships@yorkcollege.ac.uk
01904 770368
The reference code for this apprenticeship is VAC1000333966.
Apply now
Closes in 16 days (Monday 11 August 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.