Product Support Apprentice
FRED. OLSEN TRAVEL LIMITED
Ipswich (IP1 5LL)
Closes in 27 days (Friday 22 August 2025)
Posted on 25 July 2025
Contents
Summary
Are you passionate about travel and ready to kick-start your career in the industry? You'll be supporting the creation, development, and delivery of exciting new products, while helping us reach new customers and showcase our offers across a variety of marketing channels.
- Wage
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£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday 9.00am - 5.00pm with a 1 hour lunch break.
35 hours a week
- Start date
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Monday 1 September 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Product Support Apprentice, you’ll work closely with the Head of Product as well as the Product and Sales Managers, gaining first-hand insight into how travel products are developed, promoted, and maintained. Your day-to-day tasks will include helping to manage and update product information, ensuring accuracy and consistency across both online and offline platforms.
Tasks will include:
- Create and maintain products for promotion including the delivery of information into the reservations team and field sales team for distribution.
- Create and maintain product features across all systems.
- Deliver full product information including content, pricing and branding information accurately to the marketing team for creation.
- Actively seek out new product opportunities.
- Undertake due diligence for all new suppliers/products used.
- Understand how to calculate prices and understand business terms in place with trade partners.
- When required, input all booking details into the reservations system correctly and ensure financial information is accurate.
- Support colleagues within and outside of the department with post sales related queries as necessary.
Where you'll work
Fred Olsen Travel
Fred Olsen House
42 White House Road
Ipswich
IP1 5LL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BLUE SKY ASSESSING & CONSULTANCY LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This is an Apprenticeship; the successful candidate will work towards the Business Administrator Level 3 qualification, which has an estimated course duration of 18 months. This will be a work-based Apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
About this employer
Fred. Olsen Travel was established in 1988 with family values at its heart with a passion to create unforgettable holiday experiences. As one of the UK’s most established travel companies, we continue to provide an environment where our people can thrive, and where growth and great culture go hand-in-hand. We are proud to provide an outstanding customer service, choice and value for money through our distinct specialist areas.
https://www.fredolsentravel.co.uk/ (opens in new tab)
Company benefits
Fred. Olsen Travel offers a range of company benefits, including BUPA medical, Life Assurance, discounted holidays and cruises, plus retail discounts and cash-back incentives through our MyBenefits scheme.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
After successful completion of the apprenticeship course, there will be the possibility of progressing into a full-time position within the business.
Ask a question
The contact for this apprenticeship is:
FRED. OLSEN TRAVEL LIMITED
Molly Bergdahl
molly.bergdahl@fredolsen.co.uk
07442368880
The reference code for this apprenticeship is VAC1000333947.
Apply now
Closes in 27 days (Friday 22 August 2025)
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