Hospitality Team Member Apprenticeship
The Mount Pleasant Hotel
MALVERN (WR14 4PZ)
Closes in 29 days (Monday 25 August 2025 at 11:59pm)
Posted on 25 July 2025
Contents
Summary
Opportunity to train as a qualified Hospitality Team Member at The Mount Pleasant - a friendly, independently owned hotel in Malvern Hills. The Mount Pleasant Hotel offers fresh cooked food in its two restaurants - The Lantern (offering Thai and Indian Cuisine) and The Mulberry Tree (offering a more traditional menu).
- Wage
-
£13,741 to £22,222.20, depending on your age
National Minimum Wage
- Training course
- Food and beverage team member (level 2)
- Hours
-
Working hours between 07:00am and 10:00pm, Monday to Sunday.
35 hours a week
- Start date
-
Friday 5 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprenticeship will work towards the full range of work in the apprenticeship standard but will include:
- Meet and greet customers
- Provide accurate information on menu and beverages
- Promote dishes and special offers in line with business and brand standards
- Carefully handle payments, transactions, stock and packaging to minimise unnecessary financial loss
- Clearly communicate important/useful information such as dietary requirements
- Support team members as required to ensure smooth running of the service
Where you'll work
MOUNT PLEASANT HOTEL
BELLE VUE TERRACE
MALVERN
WR14 4PZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF WORCESTERSHIRE COLLEGE
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
Food and Beverage Team Member Level 2.
Work based training sessions led by a Learning Skills Development Officer (LSDO).
More training information
This apprenticeship will be delivered by a Learning Skills Development Officer (LSDO) and additional work-based training to develop your knowledge, skills and behaviours in line with the apprenticeship standard.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
This role will include some evenings and weekend work.
About this employer
A family run hotel and restaurant in Malvern: This hotel in Malvern provides high standards of facilities and service, tailored by its staff for its guests. We also have available three function rooms to accommodate private dining, business meetings and events. The hotel occupies a beautiful Georgian building right in the centre of Malvern. The Mount Pleasant Hotel overlooks the Priory Church with direct access to the Malvern Hills. We are located right next door to the gateway to the Malvern Hills providing great access to many famous walking routes and local attractions. Many of our guest rooms and bedrooms overlook a stunning view of the Malvern Priory and eastwards over the Vale of Evesham towards the Cotswolds
After this apprenticeship
Potential to gain a full-time permanent position.
Ask a question
The contact for this apprenticeship is:
HEART OF WORCESTERSHIRE COLLEGE
Erica Swingell
eswingell@howcollege.ac.uk
The reference code for this apprenticeship is VAC1000333921.
Apply now
Closes in 29 days (Monday 25 August 2025 at 11:59pm)
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