People and Culture HR (Human Resources) Apprentice
MORTGAGE ADVICE BUREAU (HOLDINGS) PLC
Derby (DE24 8QR)
Closes in 21 days (Sunday 17 August 2025 at 11:59pm)
Posted on 25 July 2025
Contents
Summary
This is a fantastic opportunity to work within the People and Culture team within our business, providing administrative support and ensuring the department runs efficiently. You will need to be patient, hardworking, confidential and reliable and be keen to learn whilst working towards a L3 HR Qualification.
- Wage
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£19,000 a year
Check minimum wage rates (opens in new tab)
For the right applicant, upon successful completion of the Apprenticeship, the salary will increase to £24,309.00 per Annum.
- Training course
- HR support (level 3)
- Hours
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Monday to Friday - Times to be discussed at interview.
Hybrid working is available – three days in the office and the rest from home.
37 hours 30 minutes a week
- Start date
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Monday 1 September 2025
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will provide administrative support as part of the People & Culture team, ensuring the department runs efficiently. You will deliver exceptional coordination, working on multiple projects at once, from onboarding a new employee to scheduling training for existing employees. Possessing a high degree of professionalism and discretion, you will represent both our company policies and the needs of our employees. Prior knowledge of HR legislation and policies is desirable.
Key responsibilities:
- Be an ambassador of Apprentices on behalf of the People team and MAB.
- Deliver an excellent administrative service to all colleagues.
- Manage the MABlife mailbox, answering queries within the agreed timeframes.
- Complete all administration tasks associated with new starters, leavers and updating relevant spreadsheets.
- Update and circulate department organisation charts.
- Become a super user of our HR system (IRIS) to navigate processes, escalate issues, raise support desk tickets and effectively report data for the management pack.
- Support project work as part of the People Strategy.
- Maintaining and updating personnel records.
- Support with administration processing family leave requests (e.g. maternity leave, paternity leave, shared parental leave) and flexible working requests.
- Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and Confidentiality.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company, to meet the overall business objectives.
About You
The skills, behaviours, and values required:
- Acts with integrity and professionalism.
- Proactive attitude towards problem solving.
- Organisation skills, able to prioritise tasks.
- Ability to bring new ideas and technologies to improve processes.
- Active listening skills and an inquisitive approach to learning new information.
- Excellent verbal and written communication skills.
- Knowledge of current HR legislation and policies in the UK.
- Commitment to the promotion of Equality and Diversity.
Where you'll work
Capital House
Pride Place Pride Park
Derby
DE24 8QR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
C.M.S. VOCATIONAL TRAINING LIMITED
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
As a Level 3 HR Support apprentice, you will complete the following qualifications as part of your apprenticeship:
- Level 3 HR Support apprenticeship standard.
- You will also develop the skills, knowledge and behaviours required to work within an office environment.
- This apprenticeship is delivered in the workplace and 6 hours a week of your working time will be dedicated towards training and learning new skills.
- You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
- Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions.
- All evidence will be logged to your electronic portfolio.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Integrity and professionalism
Other requirements
Please ensure you can travel to the workplace on a regular basis.
About this employer
Mortgage Advice Bureau. It all started with mortgages. Helping people own their first home, dream home, or save money in their current home. Supporting advisers with growing their businesses. And being there for our MAB family and the goals they have. We’ve grown to become one of the UK’s largest mortgage advice brands. Something we never take for granted, but our trophy cabinet does look nice. We are MAB. Hello! We’re a friendly, fun and knowledgeable bunch, who care about making a difference. With all life’s twists and turns, we believe it’s the connections we make and the opportunities we take that really matter. Right now, we’re focussed on being an amazing place to work, and providing an outstanding experience for our customers – by transforming the industry with the best mortgage journey and cementing our place as leaders in the sector.
After this apprenticeship
Progression to a permanent position upon completion of the apprenticeship for the right applicant.
Ask a question
The contact for this apprenticeship is:
C.M.S. VOCATIONAL TRAINING LIMITED
Katrina Clarke
katrina.clarke@cmsvoc.co.uk
01924 470477
The reference code for this apprenticeship is VAC1000333871.
Apply now
Closes in 21 days (Sunday 17 August 2025 at 11:59pm)
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