Apprentice Lettings Administrator

PLATINUM ESTATES DERBYSHIRE LTD

Derby (DE1 1EH)

Closes on Friday 31 October 2025

Posted on 7 August 2025

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Summary

We are looking to take on a new apprentice for a property management role. This role would ideally suit somebody looking to start a new career in property. Previous customer service experience is essential. Valid driving license is also preferred.

Wage

£12,955.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Housing and property management (level 3)
Hours
Monday to Friday, 9.00am - 4.00pm (30 minute lunch break).

32 hours 30 minutes a week

Start date

Saturday 1 November 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The daily duties would include:

  • Answering the telephone
  • Responding to emails
  • Booking in property viewing appointments
  • Updating the online portal with property adverts
  • Drafting new tenancy agreements

The role would increase with duties as the training is progressed throughout the course.

Where you'll work

York House, 3 George Street
Cathedral Quarter
Derby
DE1 1EH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CROWN VOCATIONAL TRAINING LIMITED

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

Remote learning.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Patience

About this employer

Having been in business for almost two decades, we hold a strong reputation as an established and trusted independent agency, managing a varied portfolio of properties from luxury apartments to country houses covering Derby and Nottingham. We seek to occupy our properties with professionals and hold exclusive direct contracts with some of the Midlands’ largest corporations such as Rolls Royce, Bombardier, Alstom Transport and the NHS. Together, our honourable and driven team holds almost 40 years of knowledge and experience within the property industry and is committed in providing a first-class service using the most responsive marketing options and promotional techniques to ensure all properties are given the best exposure as possible. Holding integrity and fairness at our core, our agency is a member of the key governing bodies, abiding by the strictest codes of practice.

https://platinumestatesltd.com/ (opens in new tab)

After this apprenticeship

Opportunity to continue in the company, but dependant on performance and progress on the programme. 

Ask a question

The contact for this apprenticeship is:

CROWN VOCATIONAL TRAINING LIMITED

Sophie Chowdhury

01702 963475

The reference code for this apprenticeship is VAC1000333791.

Apply now

Closes on Friday 31 October 2025

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