Apprentice Administrator

D R JONES YEOVIL LTD.

Bristol (BS20 6PN)

Closes in 26 days (Friday 22 August 2025 at 11:59pm)

Posted on 25 July 2025

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Summary

Our office, based in Portishead, are looking to appoint an Apprentice Administration Assistant to join their friendly team. This is a fantastic opportunity to join a busy office to assist in daily administration duties whilst working towards an NVQ level 2 in Customer Service Practitioner.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 30 minute lunch break. Times to be confirmed.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering incoming calls and handling customer and supplier queries professionally
  • Managing and responding to emails in shared mailboxes
  • Raising purchase orders and subcontractor orders using our internal systems
  • Raise purchase orders / subcontract orders
  • Franking and preparing outgoing post and managing incoming deliveries
  • Scanning, photocopying, and filing documents accurately
  • Updating spreadsheets and maintaining internal records
  • Supporting order processing and updating systems with job information
  • Assisting with scheduling appointments and updating calendars
  • Providing general support to the administration, contracts, and finance teams
  • Performing data entry tasks and assisting with reports where required
  • Ensuring paperwork is kept up-to-date and archived correctly
  • Any other administrative or secretarial tasks required by the wider team

Where you'll work

Unit 13, Middle Bridge Business Park
Bristol Road, Portishead
Bristol
BS20 6PN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • You will be pursuing a Level 2 Apprenticeship Standard as a Customer Service Practitioner through Weston College
  • As part of this program, you will attend Weston College as instructed, for workshops
  • An assessor will conduct on-site observations to evaluate your progress, as well as supporting you in college throughout your apprenticeship
  • At the conclusion of your programme, your qualification will be assessed through an Apprenticeship Assessment

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C+)
  • Maths (grade 4/C+)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

D R Jones is a West Country based building contractor which manages over £20M of new construction, responsive maintenance and planned maintenance contracts on behalf of Providers of Social Housing and Local Authorities

http://www.jonesbuildinggroup.co.uk (opens in new tab)

After this apprenticeship

Potential for full-time permanent employment after the completion of the apprenticeship. 

Ask a question

The contact for this apprenticeship is:

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION

Weston College Apprenticeships Team

sharna.thomson@weston.ac.uk

01934411594

The reference code for this apprenticeship is VAC1000333789.

Apply now

Closes in 26 days (Friday 22 August 2025 at 11:59pm)

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