Apprentice Customer Service Advisor - Southend on Sea

BELLE VUE MOTORS (SOUTHEND)LTD

SOUTHEND ON SEA (SS1 2QA)

Closes in 14 days (Thursday 14 August 2025)

Posted on 29 July 2025

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Summary

Working in a bustling Honda Motorcycle Dealership as an Apprentice Customer Service Advisor. This position offers the opportunity to work for a leading retailer whilst obtaining industry and nationally recognised qualifications. Duties include dealing with customers, processing workshop bookings, calculating repair costs and processing payments.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Five days a week, including Saturdays. Exact working days and times to be confirmed.

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Dealing with customers face to face and by telephone
  • Processing work bookings
  • Calculating Service & Repair costs for customers
  • Processing payments

Where you'll work

460 SOUTHCHURCH ROAD
SOUTHEND ON SEA
SS1 2QA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

VERTEX COMPANY UK 1 LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Practical on the job training will be provided at the employer
  • You will be working towards a Level 2 Apprenticeship along with Functional Skills in maths & English at Level 2 if required
  • Training consists of a mixture of one-to-one learning within the Employer, Virtual online training and Block release training at our centre in Bracknell. (Accommodation and transport costs will be covered by your employer)
  • You will also work towards Honda internal qualifications

Requirements

Desirable qualifications

GCSE in:

Any (grade Grade A*-C/9-4 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Ability to Buil Rapport
  • Self-Motivated
  • Confident
  • Adaptable

About this employer

Belle Vue Motors was established in may 2010 by directors Mark Crosbie and Shaun Richardson. Working as full time Engineers in the manufacturing industry, we felt that we could utilise our free time better and put our mechanical knowledge to greater use. Having a personal interest in cars and the motor trade, we felt that combining knowledge and a personal interest together, there was a niche in the market for selling quality used cars at affordable prices. We started off very small having only a couple of low budget cars in stock at any given time. A couple of years on, we now have a healthy business with a wide variety of used cars in stock with a varied choice to suit all needs and budgets. Although this is down to hard work and effort, the main reason for our success is you, the customer. Our business has been built on word of mouth which we strongly believe is the most important form of advertising.

After this apprenticeship

  • Possible career progression opportunities include Workshop Controller, Service Manager, Aftersales Manager

Ask a question

The contact for this apprenticeship is:

VERTEX COMPANY UK 1 LIMITED

Anu Chaudhary

hondaapprenticeships@gov2x.eu

01908 039125

The reference code for this apprenticeship is VAC1000333778.

Apply now

Closes in 14 days (Thursday 14 August 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.