Customer Service Executive Apprentice

DIGIBROADCAST COMPANY LTD

CHESSINGTON (KT9 1RH)

Closes in 27 days (Friday 22 August 2025 at 11:59pm)

Posted on 25 July 2025

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Summary

As a Customer Service Apprentice, you will play a key role in supporting our day-to-day operations, ensuring customer orders and queries are handled efficiently and professionally. This is an excellent opportunity to gain hands-on experience while working towards a recognised customer service qualification.

• Wage:

  £15,704 to £25,396.80, depending on your age

  National Minimum Wage

  Check minimum wage rates (opens in new tab)

  The salary is NMW per hour for your age

• Training course: Customer service specialist (level 3)
• Hours: Monday- Friday 09:00- 17:30

  40 hours a week

• Start date:

  Tuesday 26 August 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Job Purpose:

We are a trusted name in the broadcast and professional video equipment industry, known for delivering high-quality products and exceptional service. As we continue to grow, we are looking for a proactive and enthusiastic Customer Service Apprentice to join our team and provide first-class support to our customers.

• Accurately verify and input new customer orders into our system
• Communicate with customers regarding incomplete or unclear orders
• Keep customers informed on the progress of their orders
  Respond to customer queries via phone and email in a professional and timely manner
• Resolve any service-related issues or complaints with empathy and efficiency
• Work closely with the dispatch team to ensure timely order fulfilment
• Maintain accurate records and activity logs to ensure clear audit trails
• Liaise with internal and external suppliers to resolve order-related queries
• Provide cross-departmental support to aid smooth business operations
• Perform general administrative and office duties as required

Where you'll work

15D OAKCROFT ROAD
CHESSINGTON
KT9 1RH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SR APPRENTICESHIPS LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
• Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
• Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
• Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
• Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
• Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
• Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
• Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
• Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
• Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
• Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
• Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
• Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
• Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
• Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
• Service Improvement: Make recommendations based on your findings to enable improvement
• Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

• All work based learning
• The Apprenticeship will involve virtual monthly teaching & learning sessions with your assigned Skills Coach
• Work will be set each month for completion. This may include written work, workbooks, research, projects, assignments.
• Access to a virtual learning platform will be inclusive to support with learning resources, support material, short courses & your learning log and recording off the job hours

More training information

The Apprenticeship is delivered through SR Apprenticeships.

www.sr-apprenticeships.co.uk

Requirements

Essential qualifications

GCSE in:

• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working

Other requirements

• Strong communication and interpersonal skills • Good attention to detail and a proactive attitude • Ability to prioritise tasks and manage time effectively • Confident in using basic computer systems (e.g. MS Office, email) • Willingness to learn and work as part of a collaborative team • A genuine interest in customer service and business operations

About this employer

Digibroadcast Co. LTD is a leading UK-based supplier of professional broadcast and video production equipment, serving clients across the globe. With over two decades of experience in the industry, we specialize in providing cutting-edge solutions for television studios, production houses, content creators, and independent filmmakers. Our product range spans from cameras, lenses, lighting, audio gear, and studio equipment to grip accessories and post-production tools — sourced from top brands like Sony, Blackmagic, Canon, Sennheiser, and more. At Digibroadcast, we are committed to excellence, innovation, and customer satisfaction. Our team thrives in a fast-paced, collaborative environment where quality service and industry expertise define our brand. If you're passionate about technology, media production, and want to be part of a dynamic and growing organization, we’d love to hear from you.

http://www.digibroadcast.com (opens in new tab)

Company benefits

There will be holiday paid as per the contract of employment

After this apprenticeship

• Long-term growth within the company
• Skill development opportunities
• Job security

Ask a question

The contact for this apprenticeship is:

SR APPRENTICESHIPS LIMITED

Paula

paula.prescott@sr-apprenticeships.co.uk

07852416138

The reference code for this apprenticeship is VAC1000333752.

Apply now

Closes in 27 days (Friday 22 August 2025 at 11:59pm)

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