Travel Consultant Apprentice
ESHORES LTD
ROCHDALE (OL11 3AW)
Closes in 31 days (Friday 29 August 2025)
Posted on 28 July 2025
Contents
Summary
An amazing opportunity where you will be working to assist the sales team and aftersales team in all areas from booking elements of the holiday to printing the ticket packs.
- Wage
-
£14,800 a year
- Training course
- Travel consultant (level 3)
- Hours
-
Flexible hours between 8.30am and 6:00pm (core hours are 9:00am and 5:00pm)
37 hours 30 minutes a week
- Start date
-
Monday 8 September 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Responsibilities:
- Print and check documents
- Assist sales team members with their bookings
- Take incoming calls
- Reply to customer emails
- Book holiday Extras - such as transfers, tours
- Post office tasks
- Assist the Sales Team Leader with various duties
- Website updates.
Company Benefits:
- 28 days holiday (including bank holidays)
- Company Pension
- Flexible hours between 8.30am and 6:00pm (core hours are 9:00am and 5:00pm)
- Discounted Holidays Social events
Where you'll work
818 MANCHESTER ROAD
ROCHDALE
OL11 3AW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAMAR LIMITED
Training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Training schedule
Travel Consultant Level 3 apprenticeship standard
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
About this employer
An independent professional travel agency, who values our customers and every detail of their holiday is important. Most staff are longstanding, many over 12 years. A team of 22, it is a lively office environment due to the nature of the business.
After this apprenticeship
From this role you would have the option to stay as a Sales Support, with a mix of duties across the business or progress in full time sales or administration role.
Ask a question
The contact for this apprenticeship is:
DAMAR LIMITED
Sabina Adam
sabina.adam@damartraining.com
07566 289 979
The reference code for this apprenticeship is VAC1000333751.
Apply now
Closes in 31 days (Friday 29 August 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.