Accounts/Customer Relation Apprentice

SWIFT CATERING EQUIPMENT LTD

Basildon (SS15 6EB)

Closes on Saturday 30 August 2025

Posted on 25 July 2025

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Summary

Working with the financial accounts manager, the role is to learn all aspects of accounts. You will also provide general all round administrative support within the office and gain an understanding of all areas, to assist with cover for holiday/absence.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Salary will be reviewed after 6 months. Dependent on performance.

Training course
Business administrator (level 3)
Hours
Monday - Thursday 9am - 5pm (30 minutes for lunch). Friday 9am - 4pm (30 minutes for lunch).

36 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Supporting the accounts department, role to include the following day to day duties:

  • Matching delivery notes to invoices, input invoices and credits onto accounting software. 

  • Checking statements requesting invoices we have not received. Producing invoices for clients.

  • Setting up stock items

    Sending invoices and statements to clients. 

  • Replying to e-mail queries.

  • Filing. 

  • Liaising with other members of staff. 

  • Weekly and monthly payroll and pension. 

  • Answering telephone calls.

Where you'll work

10 Braiswick Place
Laindon
Basildon
SS15 6EB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THELIGHTBULB LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • You will achieve your Level 3 Business Administration Apprenticeship
  • There are workshops that you will need to attend
  • You will have a Mentor for one-to-one teaching and learning
  • In-house training will be given to support specifics of the role

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative

About this employer

At Swift Catering Equipment we offer you the widest range of products and services available to the commercial catering industry such as design, project management, manufacture and installation. Swift Catering also install professional kitchens in private dwellings.

https://www.swiftcatering.co.uk/ (opens in new tab)

After this apprenticeship

There will be ongoing training and development for the right candidate upon completion of their apprenticeship.

Ask a question

The contact for this apprenticeship is:

SWIFT CATERING EQUIPMENT LTD

Sylvia Marks

sylvia.marks@swiftcatering.co.uk

+447764969337

The reference code for this apprenticeship is VAC1000333749.

Apply now

Closes on Saturday 30 August 2025

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