Sales Office Administrator Apprentice

MICRON HYDRAULICS LTD

BRADFORD (BD4 6SG)

Closes in 28 days (Sunday 24 August 2025 at 11:59pm)

Posted on 25 July 2025

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Summary

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. provide a high quality service to customers delivered from the workplace, digitally, and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales,

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
8:00 am until 4:30 Monday to Friday.

37 hours 30 minutes a week

Start date

Monday 15 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assisting in the preparation of quotations
  • Dealing with goods in/out and associated paperwork
  • Dealing with customer enquiries
  • Conduct customer surveys
  • Informing customers of order progress
  • Dealing with purchase orders etc
  • Dealing with logistics firms
  • Using computerised systems
  • Dealing with negative feedback
  • Covering for colleagues in their absence

Where you'll work

WHARFEDALE ROAD
EUROWAY TRADING ESTATE
BRADFORD
BD4 6SG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KIRKLEES COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

One day a week in person at the Waterfront Centre Huddersfield.

Requirements

Essential qualifications

GCSE in:

  • English (grade 3 or above)
  • Maths (grade 3 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Personality is key

About this employer

Micron Hydraulics is a second-generation family-owned specialist hydraulic pump and motor repair centre. It is the only company accredited in the UK to repair for five major brands: Bosch Rexroth, Parker, Danfoss, Linde and Sauer Bibus. We are looking for an enthusiastic, reliable and conscientious individual to join our team

https://www.micron-hydraulics.co.uk (opens in new tab)

Company benefits

• 23 days holiday • In-house training • Death in service • Free car parking • Work paid events • Christmas party • Christmas bonus (profit depending)

After this apprenticeship

There will be opportunities to learn new skilsls and progress within the business.

Ask a question

The contact for this apprenticeship is:

KIRKLEES COLLEGE

Tom

tcrowe@kirkleescollege.ac.uk

07977983993

The reference code for this apprenticeship is VAC1000333716.

Apply now

Closes in 28 days (Sunday 24 August 2025 at 11:59pm)

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