NHS Business Services Practitioner Apprenticeship (Trustwide)
Northumbria Healthcare NHS foundation Trust
Ashington, Berwick-Upon-Tweed, Cramlington, Hexham, North Shields, Tyne and Wear, Whitley Bay
Closes in 30 days (Sunday 24 August 2025)
Posted on 24 July 2025
Contents
Summary
An exciting opportunity has arisen for a NHS Business Service Practitioner Apprenticeship at Northumbria Healthcare NHS Foundation Trust based in Rothbury; the post is available to anyone who is interested in working within an NHS Healthcare environment while completing a Level 2 Apprenticeship qualification in Customer Service (15 months).
- Wage
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£23,875 a year
Check minimum wage rates (opens in new tab)
37.5 hours per week (Part-time hours available, min 22.5 hours, to be arranged with manager), part time salary will be paid at £12.21 per hour.
- Training course
- Customer service practitioner (level 2)
- Hours
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Full time and flexible working. Exact shifts to be confirmed. 37.5 hours per week (Part-time hours available, min 22.5 hours, to be arranged with manager).
37 hours 30 minutes a week
- Start date
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Monday 24 November 2025
- Duration
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1 year 3 months
- Positions available
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8
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To gain relevant work-based learning within a Business Administration environment to provide a high-quality service to internal and external customers.
- To support and assist in the provision of a customer service role and administration service to the designated department/ward team. This will include developing excellent customer service skills, behaviours and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face.
- Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.
- At the end of the Apprenticeship, be “work-ready” for a customer service role.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Woodhorn Lane, Ashington, NE63 9JJ
- Berwick Infirmary, Infirmary Square, Berwick-Upon-Tweed, TD15 1LT
- Northumbria Specialist Emergency Care Hospital, Northumbria Way, Cramlington, NE23 6NZ
- Hexham General Hospital, Corbridge Road, Hexham, NE46 1QJ
- North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH
- 7-8 Silver Fox Way, Cobalt Business Park, Newcastle upon Tyne, Tyne and Wear, NE27 0QJ
- Avenue Road, Seaton Delaval, Whitley Bay, NE25 0QJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NORTHUMBRIA HEALTHCARE NHS FOUNDATION TRUST
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Earn a salary while studying.
- Gain job-specific skills.
- Study towards a related qualification including literacy and numeracy (if required).
- Have regular pastoral support and personal development reviews.
- Employed on a 15-month training contract.
- Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Team working
- Positive work ethic
- Interpersonal skills
- Professional attitude
Other requirements
Our apprenticeships are Trust-wide and placements will be available across the Northumbria Trust sites.
About this employer
We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community services.
https://www.northumbria.nhs.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Throughout your apprenticeship you will be given support, career guidance and interview training to help with progression into further employment opportunities.
- Over 80% of our apprentices will stay within the trust following apprenticeship, for this standard typically progressing into administrative roles.
- There are also opportunities to progress onto higher level apprenticeships.
Ask a question
The contact for this apprenticeship is:
Northumbria Healthcare NHS foundation Trust
Maxine Bennett
maxine.bennett@northumbria-healthcare.nhs.uk
07970789878
The reference code for this apprenticeship is VAC1000333703.
Apply now
Closes in 30 days (Sunday 24 August 2025)
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