ICT Apprentice

Highfields School

Derbyshire (DE4 5NA)

Closes in 24 days (Sunday 31 August 2025 at 11:59pm)

Posted on 7 August 2025

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Summary

An exciting opportunity has arisen to join the forward-thinking IT team at Highfields School. You will develop a varied and multi-functional skill set that will provide a solid foundation on which to build your IT career. Your role will encompass everything from Help Desk Support and User Training to Cyber Security Awareness.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pm

37 hours a week

Start date

Thursday 11 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist in IT Procurement: Collaborate with the IT team to research and recommend hardware and software purchases, ensuring cost-effectiveness and compatibility with existing systems
  • User Account Management: Help in creating, modifying, and deactivating user accounts and permissions in various systems and applications, following security protocols
  • Technical Documentation: Contribute to the creation and maintenance of technical documentation, including user guides, troubleshooting procedures, and knowledge base articles
  • Basic Network Support: Assist in network troubleshooting tasks, including connectivity issues and basic configurations, under the guidance of senior IT staff
  • Asset Tracking: Participate in asset tracking and inventory management, ensuring accurate records of hardware and software assets
  • Software Deployment: Support the deployment of software updates and patches across the organisation, following change management procedures
  • User Training: Assist in organising and delivering training sessions or workshops for staff and students on IT tools and best practices
  • Cybersecurity Awareness: Promote cybersecurity awareness and best practices among staff and students, including password management and email security
  • IT Help Desk Support: Provide front-line support by answering IT help desk inquiries, troubleshooting common issues, and escalating complex problems to senior IT staff
  • Backup and Recovery: Participate in regular data backup and recovery procedures to ensure data integrity and availability.
  • Testing and Evaluation: Assist in testing new hardware and software solutions, providing feedback on usability and performance

Where you'll work

Upper Lumsdale
Matlock
Derbyshire
DE4 5NA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHESTERFIELD COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
  • You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group

Requirements

Essential qualifications

GCSE in:

English and maths (grade C / 4 or Level 2 equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

Other requirements

You will be required to undergo a full DBS check upon conditional offer of apprenticeship placement. Whilst primarily based at our Lumsdale site you may be required to also attend our Starkholmes Road site also in Matlock.

About this employer

Aims & Values Highfields School, Matlock, is a growing school with over 1,200 students. It belongs to The EMET Trust which promotes the autonomy of its members and includes the prestigious West Bridgford School. It is a co-educational, day comprehensive school for students aged 11 to 18 years. The school is situated on two sites, 1.8 miles apart, Starkholmes (Years 7 – 8) and Lumsdale (Years 9 – 13). Our Core Purpose To be an inclusive, happy community that values every individual and inspires them to achieve their full potential. Our Aims To achieve our core purpose and values we aim to: Respect all students and staff as individuals

https://www.highfields.derbyshire.sch.uk/ (opens in new tab)

After this apprenticeship

  • Possibility for a permanent position within this sector upon successful completion

Ask a question

The contact for this apprenticeship is:

CHESTERFIELD COLLEGE

Alyce Hunt

hunta@chesterfield.ac.uk

01246500500

The reference code for this apprenticeship is VAC1000333671.

Apply now

Closes in 24 days (Sunday 31 August 2025 at 11:59pm)

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