Service Administrator Apprentice

PYROCEL LTD

NEWCASTLE UPON TYNE (NE12 8EW)

Closes in 20 days (Friday 15 August 2025)

Posted on 24 July 2025

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Summary

At Pyrocel Ltd we specialise in the design, installation and maintenance of building safety systems. We are currently looking to fill an apprentice position at our Head Office in Newcastle upon Tyne. The role is to provide clerical and administrative support within a busy accounts/admin office which in turn supports the organisation as a whole.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday 8.30am to 5.00pm (1-hour lunch unpaid)

37 hours 30 minutes a week

Start date

Saturday 16 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To provide the day-to-day administration and support to the Service Desk.

The post holder will:

  • Provide administrative support to the Service Dept
  • Administer approximately 3000 calls per month to include creation, allocation, checking, invoicing and completion
  • Administration of CRM and CASH
  • Establish all new business contracts and associated administration
  • Provide guidance, support and training on the Company’s bespoke software
    systems whilst maintaining and updating records to ensure the information is accurate and up-to-date
  • Completion of Service Desk emails

The post holder is responsible for:

  • The creation and administration of routine maintenance calls to clients
  • The effective distribution of work to the routine service engineers on a daily basis
  • Monitoring and checking of service reports for quotations and chargeable parts etc. on a daily basis
  • Sending routine service dockets to meet customer requirements
  • Pursuing customer contract renewal orders
  • Creating routine service invoices
  • Invoicing chargeable calls
  • Updating and administration of CRM
  • Liaising with engineers/customers on a daily basis

JOB DESCRIPTION:

  • Responding to Service Desk and own emails in a timely manner
  • The organisation and monitoring of the ‘on call’ system
  • Producing and maintaining engineering documents
  • Setting up all new routine business with associated charges and schedules
  • The planning and coordination of service visits
  • Departmental diary management
  • Arranging repair/follow-up calls within 2 working days
  • Managing customer enquiries including invoicing queries
  • Call handling/answering telephones
  • Providing the administrative function and support for the CASH system
  • Importing and exporting data using Query Builder within CASH

Where you'll work

BURNBANK HOUSE
BALLIOL BUSINESS PARK
BENTON LANE
NEWCASTLE UPON TYNE
NE12 8EW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TDR TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

All training will take place in the workplace. Your TDR Training Officer will attend your company and assess you on the job.

Upon succesful completion you will gain a Level 3 Business administrator apprenticeship standard.

Requirements

Essential qualifications

GCSE in:

maths and English (grade 5/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Number skills
  • Team working

About this employer

Established in 1989 we have steadily grown into a leading fire and security provider across the North of England. With our head office in Newcastle and a Yorkshire branch in Leeds, we employ 70 dedicated staff to ensure our customers’ requirements are satisfied

https://pyrocel.co.uk/about-us/ (opens in new tab)

After this apprenticeship

Full-time position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

TDR TRAINING LIMITED

The reference code for this apprenticeship is VAC1000333657.

Apply now

Closes in 20 days (Friday 15 August 2025)

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