Business Administration Apprentice

PUBLICA GROUP ( SUPPORT) LIMITED

Cirencester (GL7 1PX)

Closes in 13 days (Friday 8 August 2025 at 11:59pm)

Posted on 24 July 2025

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Summary

This is your opportunity to gain hands-on experience and professional qualifications in a supportive and dynamic environment. Join Publica, a forward-thinking organisation delivering services on behalf of Cotswold District Council and other local authorities.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Salary: £10 – £12.21 per hour,

Training course
Business administrator (level 3)
Hours
Monday to Friday, 8.45am - 5.00pm with a 51 min lunch break.

37 hours a week

Start date

Monday 1 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Learn how local government works from the inside
  • Handle real customer queries face-to-face, by phone, and email
  • Work with a variety of IT systems and software
  • Manage records, scan documents, and support day-to-day office operations
  • Liaise with colleagues, managers, and councillors
  • Work toward your Level 3 Business Administration Apprenticeship, with support from Cirencester College

Where you'll work

Council Offices
Trinity Road
Cirencester
GL7 1PX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CIRENCESTER COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard:

Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-4)
  • Maths (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Ability to multi-task
  • Ability to learn new skills

Other requirements

There may be a requirement to work at other Publica Group (Support) Ltd and/or client locations to meet the needs of the business. You will be expected to work reasonable additional hours in line with the needs of the service. You will hold a full UK Driving License and have the ability to travel/ access to a vehicle for work purposes. You will be competent in using a range of technology and software packages, including Microsoft and Google. Cirencester College reserves the right to close this vacancy before the stated deadline once sufficient applications have been received.

About this employer

Publica is a unique place to work - we’re a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.

http://www.publicagroup.uk (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • There will be the potential for further opportunities and for future development with us

Ask a question

The contact for this apprenticeship is:

CIRENCESTER COLLEGE

Cirencester College

apprenticeships@cirencester.ac.uk

01285626259

The reference code for this apprenticeship is VAC1000333634.

Apply now

Closes in 13 days (Friday 8 August 2025 at 11:59pm)

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