Business Administration Apprentice

TLC CARE AT HOME LTD

Bewdley (DY12 2AP)

Closes on Sunday 31 August 2025

Posted on 24 July 2025

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Summary

As a Business Administrator and Receptionist, you will be the first point of contact for visitors and callers, ensuring a warm and professional welcome to all. You will play a key role in supporting the care team by managing communications, handling medication logistics, and providing administrative assistance.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9:00am - 5.00pm

37 hours 30 minutes a week

Start date

Monday 8 September 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Meet and greet all visitors, ensuring a friendly and professional reception experience
  • Answer incoming calls with a professional phone manner, transferring calls to the relevant staff members
  • Assist in the distribution of Personal Protective Equipment (PPE) to care staff
  • Process medication orders, including repeat and new prescriptions, in a timely manner
  • Collect medications from local pharmacies, coordinating with care staff for pickup
  • Communicate and work closely with the Deputy Manager, informing them of any medications that require uploading onto the system
  • Handle client payments via the company payment portal, issue receipts, and notify the Bookkeeper via email
  • Participate in On-Call responsibilities, as and when required
  • Manage client birthday cards and send weekly visit logs to families or Next of Kin (NOK) when requested
  • Participating in internal audits as required

Where you'll work

Compass House
58 Load Street
Bewdley
DY12 2AP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NCG

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Level 3 Apprenticeship Standard
  • You will be required to attend Kidderminster College one day a week for your Off the Job Training

Requirements

Essential qualifications

GCSE in:

Maths & English (grade Grade 4/C or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Problem solving skills
  • Team working
  • Honest and trustworthy
  • Reliability
  • Confidence
  • Resilience
  • Good work ethic
  • Punctual
  • Friendly
  • A professional approach

Other requirements

You will be required to undertake a Disclosure and Barring Service (DBS) check if successful.

About this employer

TLC Care at Home Ltd is a domiciliary care company dedicated to supporting individuals with compassion and high-quality home care services in Bewdley and surrounding areas. The team ensures that every client receives the care and assistance they need in a professional and welcoming environment.

https://www.tlccareathome.com/ (opens in new tab)

Company benefits

Pension Scheme, free parking, continued personal development opportunities, Bupa Employee Assistance Programme and company laptop/phone provided.

After this apprenticeship

  • There may be an opportunity for a full time position upon completion of your apprenticeship
  • You can also progess further to roles such as Office Administrator, Senior Office Administrator, Medication Officer, Care Coordinator, Recruitment Officer

Ask a question

The contact for this apprenticeship is:

NCG

Bethany Wigham-Moule

Bethany.wighammoule@kidderminster.ac.uk

01562 512098

The reference code for this apprenticeship is VAC1000333630.

Apply now

Closes on Sunday 31 August 2025

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