Business Administration Support Apprentice

MSB PROPERTY SERVICES LTD

PLYMOUTH (PL6 8LQ)

Closes in 29 days (Friday 29 August 2025 at 11:59pm)

Posted on 29 July 2025

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Summary

MSB Property Services are seeking a proactive and organised Maintenance Administrator to join the busy team. This role is essential in supporting the smooth coordination of maintenance works across residential and commercial properties. You will serve as a key partnership contact between tenants, clients, contractors on maintenance requests.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Monday - Friday - 9am - 5pm (30-minute lunch break)

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key responsibilities:

Maintenance Coordination:

  • Log incoming repair and maintenance requests into internal systems
  • Categorise and prioritise work orders based on urgency and type
  • Schedule and assign jobs to appropriate contractors or maintenance team members

Communication and Support:

  • Act as first point of contact for tenants, clients, and contractors via phone, email, and in-person
  • Keep all parties informed on the status of maintenance works
  • Follow up on outstanding works to ensure timely completion

Quotations and Appointments:

  • Organise site visits for quotes and repairs
  • Coordinate with surveyors or contractors to arrange quotation appointments
  • Manage and file quotation documents and update the relevant systems

Administrative Duties:

  • Maintain accurate records of maintenance requests, job progress, and completion
  • Issue purchase order numbers for materials and repairs
  • Assist in preparing reports on maintenance activities and performance metrics

Where you'll work

UNIT 11
WILLOW COURT
ST. MODWEN ROAD
PLYMOUTH
PL6 8LQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

FOCUS TRAINING (SW) LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Full Business Administration Standard - Level 3
  • College training/support dates available if required
  • On the job training to support role development
  • Employer to allocate dedicated training time to support off the job training requirements

Requirements

Desirable qualifications

GCSE in:

  • English (grade 9* /A - 4/C)
  • Mathematics (grade 9* /A - 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Proactive and Customer focused

About this employer

We love what we do and it shows. With more than 25 years of experience in property maintenance, we know our industry like the back of our hands. There's no challenge too big or too small and we dedicate our utmost energy to every project we take on.

After this apprenticeship

Possibility of future employment and progression opportunities upon successful completion of the Level 3 qualification.

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Trevor Barnes

trevor.b@tftg.org

07836536590

The reference code for this apprenticeship is VAC1000333622.

Apply now

Closes in 29 days (Friday 29 August 2025 at 11:59pm)

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