Ref: CS01 Customer Service Apprentice Level 2 Apprentice at Cargo Maker Ltd

CARGO MOVERS LTD

PRESTON (PR5 0UL)

Closes in 18 days (Wednesday 13 August 2025 at 11:59pm)

Posted on 24 July 2025


Summary

We have 6 UK employees and 36 across India. We serve all customer Forwarding and logistics requirements, Air / Sea and Road from across the world.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.30pm

40 hours a week

Start date

Monday 8 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support shipping departments with all tasks and train in freight forwarding
  • Sales / meeting, calling and emailing new customers to help grown the business

Where you'll work

RIBBLE BANK
PRESTON NEW ROAD
SAMLESBURY
PRESTON
PR5 0UL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RUNSHAW COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • GCSE English (grade A*-C/Grade 9-4 equivalent)
  • Maths (grade A*-C/Grade 9-4 equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Administrative skills
  • Team working

About this employer

We have 6 UK employees and 36 across India. We serve all customer Forwarding and logistics requirements, Air / Sea and Road from across the world.

After this apprenticeship

  • Progression to level 3 and role at the end if possible

     

Ask a question

The contact for this apprenticeship is:

RUNSHAW COLLEGE

Tyler gunson

gunson.t@runshaw.ac.uk

The reference code for this apprenticeship is VAC1000333579.

Apply now

Closes in 18 days (Wednesday 13 August 2025 at 11:59pm)

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