IT Support Engineer Apprentice Level 3

Darlington College

Darlington (DL1 1DR)

Closes in 20 days (Friday 15 August 2025 at 11:59pm)

Posted on 24 July 2025

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Summary

The role is to support and maintain Networked hardware including servers and computers and assist in managing of college owned mobile devices. This includes operating, maintaining, distributing, installing, configuring, repairing, and upgrading various computer and electronic products while ensuring their optimal performance.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Information communications technician (level 3)
Hours
Monday - Thursday, 8.30am - 5.00pm, Friday, 8.30am - 4.30pm with day release to College.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To assist the IT Team as needed, contributing to the efficient and effective operation of the area
  • Assist in the support of desktop computers running operating systems including Windows, IOS & Chrome
  • Assist in support of college owned mobile devices, including laptops, tablets & mobile phones
  • Maintain up-to-date knowledge of computer equipment and assist with its installation
  • To become proficient in the application and use of a wide range of IT systems and processes
  • Receive and respond to incoming support calls and/or e-mails regarding computer & mobile device technical problems
  • Manage daily tasks to ensure service levels are achieved and proactive maintenance and change implementation objectives are met
  • Perform onsite analysis, diagnosis, and resolution of computer hardware problems and recommend and implement corrective solutions, including offsite repair as needed
  • Document instances of computer equipment failure, repair, installation, and removal
  • Tag or label IT equipment owned by the college; periodically audit inventories to mitigate risk of damage or theft
  • To provide technical and operational support to Events
  • To support College policies, procedures and quality assurance systems. To conduct aspects of all duties and responsibilities in line with the College’s Health & Safety Policy in the interests of themselves, other colleagues and students
  • To perform such other reasonable duties commensurate with the grade of the post as required by the Principal and Chief Executive

Where you'll work

Central Park
Haughton Road
Darlington
DL1 1DR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DARLINGTON COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Level 3 Information Communication Technician Apprenticeship Standard
  • Location - Darlington College
  • Working 5 days per week inclusive of 1 day release for study at Darlington College

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Prioritise workload

Other requirements

Please note that in line with UK apprenticeship regulations, you must have a valid and eligible residency status and the right to work in England. This should cover the entire expected term of learning and residency should be held for a minimum of 3 years, exceptions may apply please see Apprenticeship funding rules for full guidance.

About this employer

Here at Darlington College we provide a huge variety of courses to suit the ambitions of every single student. Whether you are leaving school, considering a return to education, looking to enhance your career development, an employer seeking training for your employees, or simply want to learn for fun – we have a course for you. Our college is a state-of-the-art facility which offers varied learning with inspirational teaching from a wealth of experienced tutors

https://darlington.ac.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • There may be an opportunity to secure a long term position after successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

DARLINGTON COLLEGE

Paul Clark

pclark@darlington.ac.uk

The reference code for this apprenticeship is VAC1000333549.

Apply now

Closes in 20 days (Friday 15 August 2025 at 11:59pm)

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