Business Admin Level 3 Apprenticeship
School 21
Stratford (E15 4RZ)
Closes in 17 days (Tuesday 12 August 2025 at 11:59pm)
Posted on 24 July 2025
Contents
Summary
We are looking for an apprentice to provide vital administrative support to the school, handling a wide range of tasks to ensure the smooth operation of the school office and the wider school.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9:00 - 17:00.
37 hours 30 minutes a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Delivering excellent customer service at all times
- Dealing with all enquiries in a professional, warm and courteous manner, in person, on the telephone or via email and text messages, determining and providing appropriate first responses to enquiries from pupils, parents and visitors
- Maintaining a welcoming environment and appropriate hospitality for visitors, keeping the reception area clean and tidy at all times
- Issuing visitors with badges on the computer sign-in system
- Check DBS clearance and issuing lanyards
- Receiving medication from parents and maintaining a log sheet.
- Assist in signing in/out students
- Liaise with parents/guardians, staff, students and external stakeholders
- Maintaining the Management Information System, including entering student data onto Arbor, annual updates and processes, ensuring accuracy of data at all times
- Assist with attendance and punctuality - recording, analysing, following up and communicating with home, SENCO and EWO as required
- Assist with monitoring attendance, email account and phones for attendance issues and log these in Arbor
- Receiving and communicating emails and texts to relevant staff, parents and stakeholders
- Assisting with information to parents, staff and the community via Arbor, email, text and letter
- Assist with pupil admissions, including liaising with the borough, contacting parents, completing in-year admissions, sending welcome packs and ensuring compliance with the admissions policy
- Completing relevant processes for pupils leaving the school, including paperwork and sending of pupil files to new schools
- Assisting in sorting large photocopying tasks, collating, laminating and binding booklets
- Franking, recording and posting outgoing mail (including taking post/parcels to the post office when necessary)
- Opening and distributing incoming mail; sorting and recording of deliveries
- Maintaining a computerised filing system and filing all data and correspondence using the Arbor online database
- Contributing to the delivery of pupil welfare and first aid services, in line with school policy and procedures - will be trained up and be able to use first aid
- Submitting purchase requisitions and liaising with the Trust finance team on orders
- To carry out other reasonable tasks from time to time as directed by the Student Services Manager
Where you'll work
Pitchford Street
Stratford
E15 4RZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY SKILLS LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will take place at the school and time will be given to complete.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 5)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Patience
Other requirements
Enhanced DBS check.
About this employer
School 21 is part of the Big Education Trust. We are a pioneering school based in Stratford East London, an all-through school for boys and girls and children from all starting points and background.
After this apprenticeship
You can take many career paths after this qualification, including administration, finance and HR.
Ask a question
The contact for this apprenticeship is:
School 21
Michele Barthram
mbarthram@school21.org.uk
020 82622121
The reference code for this apprenticeship is VAC1000333523.
Apply now
Closes in 17 days (Tuesday 12 August 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.