Trainee Sales Development Apprentice

XPACT LIMITED

London (SE1 9PD)

Closes on Wednesday 3 September 2025

Posted on 23 July 2025

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Summary

We are a modern, client-focused accounting firm serving startups, small businesses, and growing enterprises. Our services include tax planning, bookkeeping, year-end accounts, payroll, and strategic advisory. As we expand, we are looking for a high-energy, detail-oriented individual to join us as an Entry-Level Sales Development Representative (SDR)

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

• Competitive entry-level salary + performance-based bonuses.

Training course
Customer service practitioner (level 2)
Hours
Full time 9.00am - 5.00pm. Hybrid Working.

40 hours a week

Start date

Wednesday 10 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an SDR, you will be the first point of contact for potential clients. Your job is to research prospects, initiate conversations, and book meetings for our accounting team. You’ll learn how small businesses think, how to identify their needs, and how to position our firm as the solution — all while being mentored by a team that values growth and collaboration.

Where you'll work

22 Upper Ground
London
SE1 9PD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CROYDON COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner apprenticeship standard

Requirements

Essential qualifications

GCSE in:

  • English (grade 5)
  • Maths (grade 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Team working
  • Creative
  • Initiative

Other requirements

Essential Skills & Experience - Excellent organisational and time-management skills. - Proficiency with Microsoft Office, Google Workspace, Zoom, and calendar tools. - Strong written and verbal communication. - High level of discretion, integrity, and professionalism. Desirable Skills: - Background in administration. - Project management experience (e.g., Asana, Trello, Notion). - Ability to work under pressure in a fast-paced environment.

About this employer

After more than a decade of experience working in accounting and finance with some of the brilliant minds in high growth SME accounting and finance space in UK; We formed XPACT. We fundamentally understand our clients and their businesses. Each client is allocated qualified accountant and bookkeeper who specialise in their industry. We have a professional, high-quality team that inspires trust and value, particularly when growing a business, overcoming challenges and approaching key milestones, e.g. fundraising. Technology is at the heart of our proposition powering real-time insights and bespoke information which drives efficiencies, lowers costs and improves processes enabling our clients to focus on running their business. Our service is tailored based on business size, stage, requirements and industry. We help clients with process improvement and building a scalable business.

https://xpact.co.uk/ (opens in new tab)

After this apprenticeship

  • Potential to upskill with customer service level 3
  • Potential for a permanent role
  • Clear career path into senior SDR, Account Executive, or Client Advisory roles.

Ask a question

The contact for this apprenticeship is:

CROYDON COLLEGE

The reference code for this apprenticeship is VAC1000333499.

Apply now

Closes on Wednesday 3 September 2025

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