Business Support Apprentice
ZENITH TRAINING LIMITED
Hebburn (NE31 2EX)
Closes in 19 days (Wednesday 13 August 2025 at 11:59pm)
Posted on 23 July 2025
Contents
Summary
This is a development role which will see the Apprentice learn and put into practice the skills required to effectively deliver administration support to a variety of departments within the training business. To learn the skills necessary to undertake the following and to employ them as required in the support of the delivery of training services.
- Wage
-
£15,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Thursday, 9:00am - 5:00pm. Friday, 9:00am - 4:30pm.
37 hours a week
- Start date
-
Monday 25 August 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- General office tasks to support the effective delivery of organisation’s services to include scanning, photocopying, word processing, etc.
- Storing and retrieving information.
- Creating database entries and updating management information systems.
- Updating spreadsheets.
- Preparing relevant paperwork ahead of training courses.
- Processing incoming and outgoing post.
- Support, where required, with venue bookings for the delivery of training programmes.
- Support, where required, with the screening of applications and inductions.
- Working closely with colleagues and support teams across the business.
- Maintaining a clean and tidy office.
- Maintaining awareness of Health and Safety.
- Contributing to team meetings.
- Support with specific organisational projects as required.
- Be willing to work towards and achieve Level 3 Business Administrator Apprenticeship Standard.
- Must have a good level of English and Maths.
- Be confident in the use of ICT including Excel, Word and Outlook.
- Have excellent communication skills.
- Be able to maintain accuracy and attention to detail.
- Be able to multi-task.
Where you'll work
8 Merchant Court
Monkton Business Park South
Hebburn
NE31 2EX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ZENITH PEOPLE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will be studying a Level 3 Business Administrator apprenticeship standard over an 18-month period. This is a fully work-based programme - you will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
About this employer
Zenith Training is a North East based Training Provider, located in Hebburn. We offer training solutions to organisations and individuals, to help them grow. At our core we’re passionate about the work we do to help people. Because of that we’ve gained a highly regarded personal and hardworking reputation. We pair that approach with expert training consultants, our in depth knowledge of the North East training funding marketplace and the latest in educational thinking, to supply and deliver tailored solutions across all sectors!
After this apprenticeship
- Potential full-time position available upon completion of apprenticeship
Ask a question
The contact for this apprenticeship is:
ZENITH PEOPLE LIMITED
Ian Wilkinson
ianwilkinson@zenithtraining.org.uk
01919171097
The reference code for this apprenticeship is VAC1000333472.
Apply now
Closes in 19 days (Wednesday 13 August 2025 at 11:59pm)
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