Patient Care Advisor Apprenticeship

COLLINGHAM MEDICAL CENTRE

NEWARK (NG23 7LB)

Closes in 29 days (Saturday 23 August 2025 at 11:59pm)

Posted on 23 July 2025

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Summary

An exciting opportunity is available at Collingham Medical Centre for someone who is looking for a fast-paced, customer-facing role in a friendly, supportive working environment. The successful candidate will be the first point of contact for customer requests and queries.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Voluntary overtime may be available.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, shifts to be confirmed.

37 hours 30 minutes a week

Start date

Tuesday 21 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include, but will not be limited to: 

  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Use a range of communication methods, including answering the telephone, emails and face-to-face interactions.
  • Prioritise your own workload/activity and work to meet deadlines.
  • Use appropriate sign-posting or resolution to meet your customers’ needs and manage expectations.

Where you'll work

COLLINGHAM MEDICAL CENTRE
HIGH STREET
COLLINGHAM
NEWARK
NG23 7LB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LINCOLN COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Practitioner Level 2.
  • A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
  • This is a predominantly work-based programme with College
    attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.

More training information

Course outline:
https://skillsengland.education.gov.uk/apprenticeship-standards/st0072-v1-1

Requirements

Essential qualifications

GCSE in:

English and Maths (grade A*/9 – C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Patience

Other requirements

The work involves working with unwell people who can be distressed.

About this employer

Collingham Medical Centre is a dispensing GP practice based in the village of Collingham near Lincoln. It provides primary medical services to the local community and surrounding areas. As a training practice, it supports medical education and professional development.

https://www.collinghammedicalcentre.co.uk/ (opens in new tab)

After this apprenticeship

Once qualified, permanent employment may be possible.  

Ask a question

The contact for this apprenticeship is:

LINCOLN COLLEGE

Kateryna Shevchenko

apprenticeships@lincolncollege.ac.uk

The reference code for this apprenticeship is VAC1000333469.

Apply now

Closes in 29 days (Saturday 23 August 2025 at 11:59pm)

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