Customer Service Apprentice

ULTIMAX TRADING LTD

BRISTOL (BS11 9AA)

Closes in 12 days (Thursday 7 August 2025 at 11:59pm)

Posted on 24 July 2025

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Summary

We are a friendly family run company. Our last apprentice was 10 years ago and he is still here and is now a manager. We would like someone to join us and join in with work and fun. You will probably get messy but you will enjoy it.

Wage

£13,741 to £22,222.20, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday, 9.00am - 4.00pm and Friday, 9.00am - 3.00pm

35 hours a week

Start date

Monday 18 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Lifting and carrying tins of paint
  • Mixing and filling aerosols
  • Ensuring shelves are filled
  • Filling mixing machines with paste
  • Taking detailed phone messages

Where you'll work

6 GLOUCESTER ROAD
AVONMOUTH
BRISTOL
BS11 9AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF BRISTOL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • City of Bristol College
  • Off site in its entirety

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 3/4+)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Team working
  • Initiative
  • Physical fitness
  • Time keeping
  • Sense of humour

About this employer

We mix and supply a large range of coatings to industrial customers and the general public

After this apprenticeship

  • Employment as a colour technician

Ask a question

The contact for this apprenticeship is:

CITY OF BRISTOL COLLEGE

The reference code for this apprenticeship is VAC1000333413.

Apply now

Closes in 12 days (Thursday 7 August 2025 at 11:59pm)

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