Customer Service Assistant Apprentice

ANDROMEDA SOLUTIONS LTD

NORTH YORKSHIRE (TS3 8TF)

Closes in 11 days (Wednesday 6 August 2025 at 11:59pm)

Posted on 23 July 2025

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Summary

We are seeking a proactive, detail-oriented Administrator to join our Customer Support team, focusing on Unenrolled Deed Poll services. You will process applications, issue documents, respond to queries & ensure the accuracy of all legal paperwork. You will be a confident communicator with strong administrative skills who can provide clear support.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, hours to be confirmed.

37 hours 30 minutes a week

Start date

Monday 11 August 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main tasks of job:

  • Process and quality-check customer applications for Unenrolled Deed Polls
  • Generate and prepare Deed Poll documents, including personalised certificates and cover letters
  • Ensure all documents are accurate, legally compliant, and formatted correctly before dispatch
  • Respond to customer enquiries via email and internal messaging systems, providing timely and helpful information
  • Guide customers through the name change process, including requirements for witnessing, document use, and post-change actions
  • Maintain accurate records of all applications, correspondence, and fulfilments
  • Flag complex or escalated queries to senior team members as needed

Where you'll work

QUEENSWAY HOUSE
QUEENSWAY
MIDDLESBROUGH
NORTH YORKSHIRE
TS3 8TF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE EDUCATION TRAINING COLLECTIVE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Level 2 Customer Service at Redcar & Cleveland College
  • Functional skills Maths and English, if required

More training information

This apprenticeship will be all on the job with the employer, you won't need to attend college.

Requirements

Desirable qualifications

GCSE in:

  • English (grade A*-C/9-4)
  • Maths (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Time management
  • Able to follow instructions
  • Confidentiality
  • Friendly
  • Hardworking
  • Microsoft Office knowledge

About this employer

Based in Middlesbrough, with offices in York and Gateshead, we provide a complete range of IT Services and IT Support to Business and Home customers Nationwide. Whether you’re a business planning a major overhaul of its network or need IT support, or a home customer whose PC is playing up, our experienced engineers can help solve any issues at a competitive price. This isn’t just about the bottom line to us. We love our work and we hope you’ll love it too.

https://andromedasolutions.co.uk (opens in new tab)

After this apprenticeship

An opportunity for a full-time position at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

Anna Reeves

anna.reeves@the-etc.ac.uk

07436795883

The reference code for this apprenticeship is VAC1000333367.

Apply now

Closes in 11 days (Wednesday 6 August 2025 at 11:59pm)

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