Receptionist Apprentice
Riversdale Surgery
BELPER (DE56 1AY)
Closes in 20 days (Friday 15 August 2025 at 11:59pm)
Posted on 23 July 2025
Contents
Summary
Join our friendly GP surgery in Belper as a Customer Service Apprentice! Gain valuable experience in a supportive team while working towards a nationally recognised qualification. If you're organised, friendly, and eager to learn, this is a great first step into a career in healthcare administration.
- Wage
-
£14,918.50 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday – Friday 8am-6.30pm 7.5hour day.
Shifts either 8am-4pm or 10.30am-6.30pm.
37 hours 30 minutes a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Process face-to-face, telephone and online consultation requests
for appointments, signposting as appropriate to the correct service. - Receive, assist and direct patients in accessing the appropriate
service or healthcare professional in a courteous, efficient, and
an effective way. - Undertake a variety of administrative duties in accordance with
practice policies and procedures - Monitoring practice mailbox, distributing incoming emails appropriately
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
- Processing and distributing incoming and outgoing mail
- Clearing and re-stocking of consulting rooms as required
- Managing Reception displays, ensuring CQC compliance and updating with seasonal campaigns
- Updating practice website
- Order and monitor stationery supplies
- Add on invoices to XERO
- Coordinating and tracking reports
Where you'll work
59 BRIDGE STREET
BELPER
DE56 1AY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the
workplace.
More training information
Level 2 apprenticeships.
Apprentices who have not achieved the equivalent of level 2
qualifications in maths and English, will need to achieve level 1 functional skills in these and work towards level 2 functional skills.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 3/D or above)
- Math's (grade Grade 3/D or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Patience
- Positive Attitude
- Methodicial
- Time management
Other requirements
You will need a DBS check. The interview will be face-to-face at the surgery.
About this employer
Riversdale Surgery is a busy friendly GP practice situation in the heart of Belper with 13600 and is rated as CQC Good
After this apprenticeship
Upon successful completion of the apprenticeship, you may have
the opportunity to progress into a permanent role within the surgery, such as a Medical Receptionist, Administrator, or Patient Services Assistant. With experience, further training could lead to roles in Practice Management, Medical Secretary, or specialist admin positions within the wider NHS.
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
Chloe Burton
chloe.burton@atem.co.uk
The reference code for this apprenticeship is VAC1000333350.
Apply now
Closes in 20 days (Friday 15 August 2025 at 11:59pm)
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